Sugar Beach Resort Condo w/ Private W/D, Ocean View-Snorkel, Surf, Swim

Love Sugar Beach! condo was well equipped, despite needing repairs, location is amazing ! Our condo had issues Screen door was not attached, patio front needs repair, cement edge breaking away in places, ceiling needed repair paint was peeling in many places, ceiling had many cracks, slider door drapes were filthy, dryer vent left much lint in shower despite following directions, shower wall needed to cleaned before using shower, bathroom sink was clogged leaving it unusable most of the stay. Despite 3 phone calls to Vacasa help desk, 3 visits to Sugar beach office ( the 3 ladies were kind and sympathetic But shocked each time we visited them that no one from Vacasa reached out to us ) And an email as per requested by the ladies in the office with pictures of the issues sent to sugar beach who then spoke with a local Vacasa rep, Not one return call, visit or email from Vacasa during our month stay. Not acceptable to ignore and never address any of the issues. All could have been handled in a day or so. The experience was not what we had expected. Our family has stayed at various Sugar Beach Resort units 28 times over the years, never an issue. Our trip was planned a year in advance, we paid 10,000 for a month there but were not offered even the slightest support when there were issues. I have attached photos of issues. I do have a few more photos on my phone. Even 3 weeks after our return home no one has reached out to us. Tal and Sheila

We loved everything about this condo: perfect location right on the beach, clean and comfortable, and great customer service. We’d love to come again!

This unit was right on the beach. There is a heated community pool and hot tub, open nightly till 9:30pm. Nice appliances (no toaster). The sofa bed was ok. The master bedroom had a very comfortable bed. Beach towels are available but not other beach gear. Washer and dryer worked great. They spray for bugs so you may find tiny dead brown roaches on the floor.

Clean one bedroom unit. Great view of Kihei beach. Steps from the ocean with a pool and jacuzzi also available. We cooked every day in the unit. Had almost everything we needed. We really enjoyed our mornings and evenings on the patio. Mahalo and aloha.

The door in the bedroom is literally falling apart. Shards of wood breaking off. The carpet in the bedroom has a musty smell and you can tell it’s been there awhile. Our family woke up coughing every morning/sore throats. Cockroaches + baby cockroaches when I showered. The kitchen wasn’t stocked well. No pot holders, no measuring cups, very very minimal overall kitchen utensils. No beach chairs. No sand toys for kids. We’ve been staying at Sugar Beach for ten years all at different units. This was by far our least favorite.

The view was amazing. It has air conditioning and a washer/Dryer.

Great little one bedroom unit, bottom floor, and beach front. Would definitely stay here again.

I love staying at the Sugar Beach, Just steps away from the sand and favorite place to stay in Maui

The access to the beach is just a few feet away from the lanie and the view to the island of Lanai is clear.

This unit was clean and comfortable but in need of more updating. Tile floors are an excellent idea, bed was comfortable but the kitchen was minimally supplied for cooking and what there was of the pans and pots need to be replaced - old and worn to the point of not being safe. Washing machine died on the day before we needed to check out and wasn't fixed when we left so we were glad none of our clothes were left in the tub that wouldn't drain. Cassette stereo player belongs in a museum and the tv was so small we had to move the furniture closer to be able to see anything. We appreciated the a/c, ceiling fans and newer fridge, microwave, and vacuum cleaner. Stove worked but barely. Sliding glass door to patio is warped and allows sand to blow in. The beach and the location of course are still awesome. The patio is in dire need of repair and refurbishing - unit next door has a tiled patio floor - excellent idea and makes sand cleanup so much easier. Hopefully the units can continue to be updated.