Shangri-La: the Best of the Best. Luxurious.

Well we have been in the Shangrila complex many times before and I arrive by myself on Thursday.later on I pick up at the airport my wife and niece so we were three people in a place for 10 people and from that moment Maryam started sending texts demanding payment of the utility bill that wasn’t stated when we pay the full amount of the stay.She said by the way of Orlando her staff at ?? that she will pay only a “token”of the utility bill None of that it’s written in any form before you pay.Furniture it’s kind of old but the place it’s nice the complex is superb.Then we we’re hit by a 7.8 Earthquake for a minute and the apartament was damaged in many places almost everyone left the complex until further inspection and assessment, but the owner only send 2 people to check… the booze believe it or not , nobody ask about us were we plan to sleep or just to check on ourselves Si we left our stuff for the night there pick it up on the next morning and left with nights still paid and we send the owners the pictures of the damages the place needs urgent repairs.Maryam only told me “get used to it” hahahaJust a nicest person in charge and the truth from the beginning it’s necessary.

Loved the property and Oswaldo the property manager was very helpful. I highly recommend the property!

Enjoyed our stay at this beautiful condo. Maid service was arranged with a very nice young lady. Kitchen had everything you needed. Had to buy some spices. Not sure of how the toilet paper worked, (no reply for that) but had to purchase some as well as paper towels. Very fun to watch the fireworks every night. Beds were comfortable. So nice to have your own elevator. Groceries were brought up with shopping carts. Poll was enjoyed very much. Ordered drinks and food from the pool bar and restaurant. (very fairly priced) Shopping and eating at the Marina was very easy to navigate. Taxi's were always just a phone call away. Staff were very nice and helpful. Would go again.

We really enjoyed our holiday. Thank you!

Location was great... in a quieter calmer part of of town. 5 minute walk to Marina. Unit had easy access to private beach and pool. Restaurant in pool area served great breakfast, lunch, and refreshing drinks, served at poolside/beach. Host replied quickly to most requests.

We arrived to a beautiful location and a perfect setting for a wonderful family vacation. The home is outstanding, decor is stunning and has all the comforts of home. Highly recommended!

We really enjoyed our time at this property. It is decorated tastefully and clean. We did not encounter any issues and the views are spectacular. Proximity to the airport is fantastic as well, took around 7 minutes door to door!

These pictures give this condo no justice. It is absolutely breath taking we loved our stay. I stayed there with 3 other couples and we were so happy I can’t put it into words. So if you get a chance to rent this condo DO IT!! All the staff there were phenomenal and if we had any issues they took care of it quick. We didn’t want to leave and now we can’t wait to go back and stay at the same place. Thank you so much Mayam it was amazing!!! The view, the staff, the facility top notch!!!

A beautiful apartment with a spectacular view. But. When we arrived we discovered the ice maker didn’t work and wasn’t going to be fixed. ( they said the part was not available in México and there was no technician inMexico. Get the part in the U.S. and I guarantee there is a Mexican who can install it. We live in México, Mexicans can fix anything.)Then the AC and the hot water didn’t work. Hours later a guy showed up and fixed the hot water but had to wait more hours for the key to the electric room. The Mexican phone didn’t work, never fixed. Dishwasher never worked. Never anyone at the concierge desk. For a week. A few days later the elevator stopped working,never fixed,waiting for the part. Fortunately we could use the freight elevator. We are experienced travelers and realize things go wrong, but this was unlike anything we have ever experienced In contrast, we are now at the Sheraton Buganvlla (had our kids and grandkids at the above unit, now just the two of us) We asked for a refrigerator for the small room , they shortly showed up with a brand new,full size one ! More than we needed.

Our family truly enjoyed the unit. Tower One is right on the beach and the view from the balcony is unbelievable! It was very comfortable and felt like being at home. Shangri-La is a a fantastic complex; it is something you mifght expect to see in a magazine. The staff, Juan Pedro, David, Daniel and Carlos at the pool bar are the most accommodating gentlemen you will ever encounter. They made our grandchildren feel very special and they worked to teach them some Spanish. We will clearly return as soon as we can! We want to thank Maryam and Bob for allowing us to use their home. Mike and Mary Jayne