Resort suite with pool, hot tub, tennis & full kitchen

My sister had gone back to the room and couldn't get in, being the Key Pad on the door wasn't functioning properly. So I had to leave what I was doing and Uber back to her to try and figure out the situation, being that nobody from Vacasa would answer my phone calls or text. After trying for an hour and my family having to sit outside on the floor. Luckily, another renter saw us and allowed us to use their restroom. This was a complete inconvenience. The problem was that the zero on the Keypad isn't functioning properly. It wouldn't even register that you were pressing it. It didn't light up, didn't make a noise or anything. Finally, after over an hour of being locked out, the Key Pad registered and let us in. I then had to pay for another Uber ride back downtown. The unit was perfect for our family once we got in. But we should be compensated for the inconvenience plus the 2 additional Uber rides to and from downtown. The $50 that we were offered doesn't even cover the Uber rides. Something further needs to be done. And the fact that we're just now able to communicate with someone is unacceptable. This should have been handled last night when we were having the inconvenience.

Enjoyed the turtle pond, had tarpoh, snakes and iguanas

The bathroom baseboards were very dirtiest No toilet paper holder (broken) in spare bedroom.The tub in master bath did not hold water.Tv in the spare room kept shutting down Towels and bedding were nice and clean Needs to be updated For the money

Perfect for my coworker while on the job

It was ok. Needs a little work. I know bugs are hard to keep out but they got get in our stuff.

We like this place, It was clean and quiet

If I could give this place a 0 I would. I am not a picky person or one to complain because I understand things happen. But the listing is absolutely not what we got after driving 8 hours with hopes of this place being everything we read and expected it to be. 4 kids and 2 adults, so 6 ppl stayed in this rental. The listing did not mention anything about bugs, but they had a flyer on the fridge letting us know that we may get bug bites but to rest assure it is not bed bugs and that it was no see ums' . Had we known this prior we would have brought our own bug spray. The listing mentioned covered parking, but in the email after payment it said please do not park in covered parking spaces. There was not enough towels provided for the amount of people plus the pool. There was also not enough trash bags for the amount of people plus the amount of days we booked it for. The fridge was rusty and the handle was loose. The dishwasher was not working due to a pod being left in there and hard as a rock. The pull out couch had what looked like an old sheet on it, but there was a set of new bedding. The cable in the living room and second bedroom did not work, but the master bedroom did. The bugs were horrendous and caused all 6 of us to have scabs from the amount of bug bites.

This place was right off the main A1A road and easy to get to. They had an elevator if needed or stairs. They have a little market at the entrance. It was close to the beaches.

No elevator to room #110 like we was told, stairs only. Just hard to find room not the property. Great 1st time experience in key west. Thank you

Beds are nice, good night's sleep. Refrigerator is rusted, toaster doesn't toast bread, dirty. Cleaning crew doesn't clean well. We left 2 days early, I couldn't stand how dirty the place was

Close to Duvall street short 10 minute drive. Nice pool that was heated. Beds were comfortable.

The property was exactly as described on line. A wonderful Key West get away