Resort condo with pool & hot tub - walk or bike to beach

awesome and very clean

Clean and spacious…as advertised

First I will start with the good. It was easy to find on a map. It is close to the airport, that may be good for travel but you're far from old town. You'll need to arrange for transportation to go to Duval Street. There is a small grocery store right down the street. That was nice although we didn't use it. Vacasa the property management team was fairly quick to answer the phone when needed. My pre-arrival literature was informative. I got access to the property using their instructions. It comfortably slept our 5 occupants and I think 6 would be the max. The pull out sofa was mechanically sound and setup and retracted easily. The TVs are large enough to viewed comfortably from anyone in the rooms. Parking was free.Now the wish it was better. The interior of the property is dated. From the laminate countertop to the original fixtures and hardware, everything looked builder grade. It wasn't high end but the pricing didn't match my expectations. We can't speak about any of the appliances because we ate out every night. We used the refrigerator, however, it doesn't come with an Ice maker.Now for the not good. For out first 2 days the pool was freezing. The hot tub worked and was warm. Then when someone reported the pool, the pool because warm and the hot tub was freezing. In the room we were in one of the HVAC ceiling vents was protruding from the wall as the screws holding it in had pulled out.I might go back but would first explore closer spots to Duval.

Everything was great , excellent location quiet and clean.

Everything was great! The place was very clean and the check in instructions were very easy and straightforward. We were only there for one night, but we are already planning a return trip to Key West and would absolutely stay here again. Lovely complex and area to stay!

I have stayed at thr Sunrise Suites many time but thus was the worst unit ever. Let's start with the dollar store furniture and the small tv. Then there were only 4 towels minimal pots and pans, the ceiling was all stained along the edge. No late checkout allowed and hey there wasn't even a cork screw. Been staying in Key West for 20 years an many condos

Great location, great price, good choice

I understand that rental places have issues, as renters don't take care of the property. Therefore, finding issues is common. However, how a company responds when an issue is reported, really tells the true story. Here are the issues we faced: 1) There were 5 of us, but only 2 towels in total. I complained about this to customer service and they said someone would reach out, but nobody ever did. This is a big deal, as I had to go and buy towels myself, as you need towels for the pool and beach. 2) All 3 mattresses were absolute garbage. They were of the absolute cheapest quality someone can find. 3). The water was getting backed up in the bathroom sink. 4) The shower head was extremely calcified, so almost no water came out. 5) The property description mentions that there is a washer and dryer. That is technically true, but they fail to mention that it is not in the unit and is available on the ground floor and requires you to pay to use them. You have to put at least 10 bucks to use them, as the machines use a special app and not cash/credit.

We had 5 of us on our trip. The pool and the spa was nice and warm and clean. I like the 2 bedrooms and 2 bath and full kitchen. Lots of sleeping space with the fold out couch too. I liked the balcony. It was a nice place and a good price.It was nice and clean. We would stay again.

Pool and walking paths nice. Unit had some maintenance issues to be addressed but furniture and beds were comfy.

Cleaning was perfect and beds were so comfortable.

Very convenient to the airport. Nice pool. Clean, beds were comfortable.