Mountain view condo with deck, gas fireplace, WiFi, W/D, & central AC

When we arrived, the home had not been cleaned, there were dirty towels in the bathroom along with a dirty sink, sheets were not changed in either bedroom, garbage not emptied, no clean dishes where available. I communicated with the help line both verbally and via text and was told they were working on it two hours later towels and sheets were delivered to us via a representative however they did not enter the house. My family and I removed the used sheets, collected the used towels, wiped down the sinks and washed the dirty dishes. No help was offered other than having a manger call me which did not happen. After the fourth attempt to speak with a manager I asked for a refund of the cleaning fee, the customer representative stated that they would credit me. I understand that things can go wrong and if it would have been handled differently, I would have been more than understanding. This was not my first time renting through your company and have never had an issue; the lack of concern on your part was unexpected and unappreciated.

Great quality, clean, well stocked and perfect location

We love the condo. It is very spacious and has everything you need for a great stay on Sugar. This is our 2nd time staying amd we still love it.

We were in the Banner Elk area for a winery tour and get away with another couple. The property was perfect for our group! Both bedrooms had king size beds which is hard to find. The home was beautiful and had a well equipped kitchen and everything we needed to feel at home.to feel

Awesome location, spacious interior!!!

Great find for a lst minute stay. Great location on Sugar. The condo was well stocked with comfortable furniture and a great kitchen. The cable and internet works well. The A/C works great too. The location is close to many dining options at Sugar and Banner Elk. We would definitely stay in this condo again.

Location, layout of unit, ease of access

Loved the property. Overall I can not say I had any complaints about the property itself. Clean, pretty, close to Sugar Mountain and the store (Food Lion). The home was clean, but there were no towels in the home. We did a late check in, so we were not able to have the problem rectified until the next day. Love that I can text when there is an issue, but I hate that it takes hours for a response. I hate that there is no solution for overnight emergencies. The Vacasa staff on the phone was very nice, but unfortunately not very helpful. I was told they were trying to get someone out to bring us towels since the home had none, although they were supposed to. I called back later because no one had arrived and was told they would t be able to come til the next day. After driving all day, I just wanted to shower and sleep, but unfortunately could not shower because someone neglected to provide the towels as promised when they prepared the home.

Nice place, as advertised. Good location and great communication with the manager. Thank you

This condo was perfect for our sugar mountain ski vacation! It was perfectly described, perfectly cleaned, and perfectly located to the slopes. It’s walking distance if need be to the resort and the decor/ amenities were beautifully selected and still mountain cozy! The fireplace pilot light was off and we tried to get it relit but didn’t want to remove the logs to do so. It was no big deal and we told them that as well. They sent a maintenance man within hours to get it working and we were beyond impressed with how quickly they responded. We had such a great time and the beyond friendly service and even let us check in early with no problems that we are going to book this condo again next year for our ski trip again! Thank you for such an amazing condo and even more amazing service!! You've earned a definite repeat renter for me and my family! Thanks! Kenny H