Minutes to everything. Desirable Ground Floor Condo in Vista Cay |Lanai |Across from Epic Universe

The amenities and cleanliness was great. Parking could be better organized. We could never park near our building.

Condo was in a great location for a family Universal Studios trip. The unit was exceptionally clean upon arrival, noting that even the furniture appears to be steam cleaned. It has everything stocked you would need for a family, even children's cups/plates/silverware. Our son who is a hot sleeper appreciated the fan. Beds were all comfortable. Every TV has a cable box which was super nice. iTrip communications were fantastic, with instructions clear, and all codes worked as they should upon arrival. Only 1 word of caution to anyone booking through iTrip. While it says early check in/check out might be available based on availability, our experience was it is not allowed at all. The communication back to us from Mae, was that 'we do not allow early checkin/late checkout'. While we understood this was peak travel time, this unit was not rented out 3 days prior to our arrival, nor the night of our checkout(even confirmed by iTrip). Seemed more unwilling than unable to us, at least in this situation. Given that the complex has no facility to store luggage, this caused us to have to rent a car for an extra day since we had no where to go given our flight times were so early/late coming/going. Not a huge deal, but their inflexibility to help us on either end of the trip was frustrating.

Location, clean, quiet, comfortable.

We stayed here in Late October/Early November.The condo was ok lots of utensils, plates, glasses. The place was clean which is always nice. A few items of furniture were a little worn but it didn't bother us. Super comfy main bedroom bed. Access in and out was fine, ground floor condo. Was an excellent location for Universal and not to bad for Disney either traffic wise. Wallgreens about 5 mins away walking and a few eating places across the road again 5 mins away walking where there is also a Publix supermarket very handy.Only downsides - building work onsite, we were aware of the pool refurbishment, however not the roof being done on another building which was close to us and the pavements outside our building. There are air-condition units outside the main bedroom window that could get very noisy we sleep soundly so it wasn't a huge problem to us. Just in case anyone else doesn't ? We did say that we would have no problem returning to this condo.I had to put a rating for everything so if anyone does see my rating for the management, this was in the middle as we didn't have to contact them so I couldn't say yes it was excellent or no it wasn't.

Booked during hurricane Milton. Emailed host to see if we can check in earlier, and indicate we were willing to pay extra due to the timing of the storm. Host said it would not be available and that was fine. Upon arriving, the unit, neighborhood was nice. There was a weird smell in the unit. Bought some air fresheners from Publix to see if will help with the smell and it was still there. There was patio furniture inside our unit and in the welcome email, the host informed guests it was put there due to the storm, they mentioned a team will be putting the furniture back; however, Orlando was not considered a mandatory evacuation. The second day in the unit, my family and I came to strangers inside our unit moving patio furniture. I was shocked I did not receive a text, email or some form of digital communication of such intrusion. It was an awkward exchange between myself and the people who were moving the furniture due to a language barrier and we had to communicate via Google translate. I emailed VRBO customer service of my concern and request to refund my stay. I informed them my family does not feel safe being inside the unit and I was reassured by VRBO's customer support they were going to follow up (which they did not). The host contacted me asking about my stay and I expressed my concerns. After an exchange of the email language, I highlighted specifics from their email that needed clarification. I did not hear back from them that day. We left the next day.

The unit and location was nice, but there were definitely some issues with cleanliness and a smell, along with the property managers inability to address them. When we arrived we noticed there was standing water on the floor around the toilet in the master bath. We cleaned it up and called maintenance. This was on Friday, no one arrived until Monday. So the leak continued over the weekend. From the rate of leak over the weekend, and the amount of water when we arrived, the leak had been unattended for some time. When we first arrived you could tell the unit must have been recently deodorized. Beginning Saturday evening there was a persistent musty smell that became over whelming. I called and messaged multiple times with no response. When maintenance arrived to fix the leak, we asked about the smell. They indicated that it might be related to the leak and may get better now that it was fixed. We waited a day and the smell did not improve at all. So I tried to contact management again. Finally after another day they responded and resent maintenance out. Maintenance checked all over the apartment and said the smell was definitely bad and that they could not find a source. They were going to report to management and see what could be done. This was the time that management stopped responding to messages at all. We have tried contacting them multiple times to see if there would be any sort of consideration and received no response.

Very clean, and would 100% stay again or recommend to anybody visiting Orlando.

The place was very comfortable for our work trip. We were able to work in peace in the evenings. Super close to plenty of restaurants and easy to get to! The pool area was very nice and super inviting as well!

Walking distance to convention center. Close to theme parks. Nice condo. Would stay again.

It was a great trip , great location and convenient to everything.