Golf Cart ~ Pet Friendly ~ On the Golf Course

Great time at a great place

Everything was great with the exception of the roller screen was not installed on one panel.They take care of this via partial credit. Very happy with our stay.

Rating Details: The property manager was very unhelpful. The vacation rental was very dirty. I was happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Unfortunately, the back patio area was under construction, which we were not told prior. It was a hazard, so we could not take the dogs outside using the back. There were screws/nails, exposed wires, ladders, clippings of metal all over the ground. The inside is very much run down compared to the online photos. The washer has black mold. The threshold in one of the bathrooms was not attached causing the pocket door not to close. Lots of stains on the furniture and rugs. One bed skirt ripped off and banning by a thread. The golf cart was filthy with mildew on the seats. I have stayed in pet friendly units before and have never seen so many stains. I called to voice all of this and I was only able to talk to an after hours answering service. I have sent emails and text messages with all of the photos and complaints. Nothing has been done to this day to remedy any of it. They have ignored all of my emails and texts. I received a call from someone stating they would look into the issue and get back with me by end of day. They did not. I received another call the day I was driving back home and was asked to text them. I did, and they still have not responded to any of those texts. Beware, if you have an issue, they will not be quick to fix it. You can see plenty of bbb reviews online of how poorly their customer service is.

Condo inside was nice and clean but very disappointed that the back patio was not useable and I was not informed My son who was with me is wheelchair bound and a construction trailer was blocking the only ramp to our sidewalk. Also he had trouble using the shower with no bench. The Tivoli pool was totally not wheelchair accessible in any way. These challenges were disappointing and should be relayed to anyone using it By Gods grace we were able to enjoy time with family in spite of our challenges.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were close to everything and never had to use our vehicle. It rained most of the time but we were still able to do things. The screened in porch was perfect for our fur babies. We will definitely be back!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The condo was great. Location and setup was wonderful.

Great location and many amenities. The kids enjoyed sight seeing on the buggy, pool hopping, and feeling of being at home.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We love this unit! This is the second time we have been fortunate enough to book it for our stay. It is stocked with everything you could need with beautiful decor, great parking and comfortable beds with an awesome view of the golf course. The golf cart was so much fun for multiple visits to the warf, with Parlor Donuts and Ben and Jerry's conveniently located right down the street at the front of the resort. The unit has great appliances that all worked great, and everything was well maintained. Vacation Haven was a joy to work with as they have been for the 5+ years we have been booking through them. They are always professional and pleasant and make the process so easy and convenient. Best of all, the room was spotless for our arrival. We will definitely be back again next year.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was a great condo! Very spacious, comfortable and beautifully decorated! Loved the screened in porch! Shirt golf cart ride to the beach, Grand Blvd and Baytown Wharf! We had a great time!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great location, nice rental property, very responsive staff.