Captiva Villa 3212 | Serene Residence | Great Amenities | Walk to the Beach

Communication with Rosen was fine, no complaints. The unit was also just ok, nothing spectacular. The shower was lacking severely in water pressure and the upper part of the shower curtain has a few mildew looking spots, the size of a pencil eraser. We would have liked more than 2 face cloths, with our reservation of 4 nights for 2. Moving to the kitchen, it, too, was fine and nothing more. Not having kitchen towels nor oven mitts was an issue. Garbage disposal and dishwasher were nice to have. The oversized balcony, with a comfy sectional were good! The bed was actually very comfortable for the both of us. Didn't love that the remote and switch for the ceiling fan and light didn't work, but we made due with the bedside lamps and the spot lighting above the tv in the bedroom.

The place was perfect for a quick spring break trip!

This unit could be very nice if someone would put a little effort into it. The refrigerator leaks, and the dishwasher is not fasten to the counter top so it tips forward when you open the door. It is also very noisy with the construction of the new water park going in beside it. The host was attentive to our needs and that was a plus and was kind enough to let us stay a little longer at the unit before leaving for the airport.

In summary, the first day we thought the unit was owned by someone who was ripped off during renovations and called to report the issues. The advertising photos were taken prior to the devastating storms. The condo was dirty, ill equipped, and not at all that was advertised. Photos document the rusty fridge with broken drawers, blood on linens, rips in curtains, peeling ceiling, leaky toilet, leaking fridge, dirt and crumbs in furniture, food in the dishwasher. The porch furniture was stained and rusted, crowded with the beach chairs (broken & rusted) and a rusty bike. If we had been able to find another place, we would have left. On our 3rd of our seven day stay (Feb 1-8) - and twice again since Feb 8 - we informed Rosen we were going to request a refund. As of today, Feb 16, we have not yet heard back from them. PS; I am 77 and a 45 year visitor to Sanibel / Captive and couldn't be more disappointed with our stay. This is my first experience with Vrbo.

Wonderful space large enough for two. Property manager was amazing, easy to contact, and had quick replies. Would stay with them again.

Lovely condo to stay in.

This is a nice little condo. One of the few ready for guests, which we knew coming in. Several items weren’t quite fixed. Sliding door wouldn’t lock, towel rack in kitchen repeatedly fell off. Worst of all was the king bed with the oversized frame. We could hardly get past it to get to the other side. Please replace that frame and it would be much more livable. Otherwise a cute place. Walking distance to the beach which is always a plus!

Beautiful apartment in a luscious setting at the tennis villas. The vegetation on this property is beautiful. The unit was perfect for us and very hospitable owner/ manager. Attention to all our needs. Would stay again !! Thankyou !!

only problem was the fan on the patio didn’t work

We enjoyed our short stay. The room was clean and all we needed. They supplied a wagon to get chairs (supplied also) a short walk to the beach. Overall we had nothing but great things to say.