2 BDRM~ SLEEPS 8~ WESTGATE LAKES RESORT~ UNIVERSAL~POOLS~DINING~ SHUTTLES & MORE

Very happy ?

When we arrived we were very surprised to see that the complex housing unit was way smaller then expected , refrigerator leaked the whole leaving huge puddles of water on floor daily the doors to the bedrooms and bathrooms did not work , there was construction going on and it was very loud the whole time we were there . Waking up early to the sound of equipment backup beepers going on ALL day long . Water park overpriced at 20.00 per person per entry on different days as well as paddle boat rental @ 20.00 per 1/2 hour . Also the Peking was terrible not having any spots most of the time having to park at the front parking garage and walking back to your housing unit . Would not recommend stayed 8 days with 5 kids and cost me 5800 .00 . Way to much for such a small broken down overpriced hotel room .

My stay was good but my booking with you was horrible I get down to my resort and they tell me my room is canceled at the last minute but no one let me know until I drove eight hours down there I still stayed at the same property they had room for me gave me a decent rate but it did not like the experience I’m going down there not knowing about my reservation

Th VRBO experience was easy....check in was a little confusing at the resort due to Newby at the desk. I didn't have to go through the timeshare spill and the staff pretty much left us alone. We had a great 4 days and we are already looking ahead to our next stay. Owner of the property was very attentive to check in issue and expedited the process for us.

The location of the villa was perfect (1100 building) for us and our animals. 1st floor for our girls (animals) was great for bathroom breaks for them, and close to the front where everything is at. As for the actual villa, not impressed this time. Yes it was updated but there were a lot of broken things in the villa and even for being renovated it was a bit run down. The internet is a complete dead zone and nothing that Tech support could do and for some reason when the system was upgraded last year they overlooked this area/dead zone and I own a business and need the internet which made it a bit difficult and ended up having to hotspot off my data plan the two weeks we were there to conduct business. They ended up giving the wifi/internet to us for free because of all of the problems with the initial check in and the villa, but I barely used it just because of the dead zone (and its expensive if you have to pay for it for which would not have been worth it). Other than that it was again a great vacation at the property. Because of all the problems they also gave us an Amenities card which allowed us to use the gym, and many of the other pay items which was very nice of them. Cant complain to much, but just a little bit which I hate doing and you cant make everyone happy all the time but they did the best they could to make up for it so thank you. Best, Chad/Mandy

The same bathrooms shower leaked water from the ceiling. No one came for a long time. Our toilet in there also overflowed and we waited hours before someone came. We would call for towels or something like that and it would not come. We liked the pools. There was a huge miscommunication with me and the owner about the resort fee. The blender does not work and I would not say it was a full kitchen. Disappointed

The property had everything you could want or need right at your fingertips. You don't even have to leave the resort if you don't want to. Gorgeous accommodations, variety or sports and pools. Thank you

clean, nice private resort, will come back someday and will recommend to anyone

We stayed here while attending a conference at the Orange County Convention Center. The drive was short to the conference. Highly recommend this property.

Property very clean, parking is limited depending on when you returned from your day's / evening's activities, and the staff was extremely friendly and helpful. My only knock on our condo was the older pans in the kitchen that were not Teflon quality so cleaning them after our breakfast meal took longer than we were used to. Great stay and would do it again.