Great 3 bedroom chalet to hire with in Hemsby, ref 18194B

Check in was quick and easy,the cleanliness of the property was absolutely appalling,under the sofa has clearly never been hoovered..dust,food etc the double bed is broken and all fittings were loose,one of the single beds slats was broken(snapped) so we had to put a mattress and a pillow underneath for support,the bunk bed ladder was hanging off…the whole property had a very musty stale smell and had now lingered onto our bedding and clothing,which is now fit for the bin,there was no wi-fi like stated,the toilet doesn’t flush properly so had to chuck buckets of water down the get rid of the content…this property is very dated and I don’t think it has been cleaned properly in a long time…was a lovely area but staying in this chalet let down the holiday

We had such a lovely week, the chalet was lovely and clean with very comfy beds! My children loved the party each night and what a great location-thank you very much! X

lovely accommodation. everything you could need for a short stay. in my opinion could do with a couple of upgrades to help older guests. e.g rail on bath to help to get in and out. also taps changed to lever taps. shoewr head changing onto the wall where the light swith is and a shower curtain putting up.

Property was easy to find and had ample parking. Location was somewhere we were familiar with and near the beaches, arcades and a short walk from Hemsby. Equipped with everything we needed. The property was surface cleaned and was very tidy on arrival but could do with a one off deeper clean - drawers and cupboards left hands feeling sticky and around / under furniture was dirty. Shower is attached to bath taps so you can’t stand in it. Thank you for hosting us - an ideal base for a short stay close to Hemsby and Great Yarmouth.

Chalet lovely but microwave didn’t work, shower was un usable and there was no mat for bathroom making it slippy and dangerous. Otherwise all was good thank u

I have emailed 2cholidays but no reply ..... we are very unhappy about the chalet we stayed in the double bed was just put together from 2 separate beds two mattress on it very wobberly .the mirror in the bathroom was still dirty ie had toothpaste splats and water marks .The doors had dirty sticky drink marks running down them. The stairs had just painted white stairs which was disgustingly dirty. The WHITE sofa was disgusting had black marks all over it ... I opened the balcony door to find cigarette ends all on the balcony.... cobwebs EVERYWHERE to say we have just had a pandemic there is no sign of any cleanliness in that chalet. We have stayed in lots of chalets on this site but this has definitely put us of from booking through you again we are very upset by this and would like to hear back from you !!! I do have pictures so Il be very happy to share them with you this has absolutely upset us so much NOT HAPPY .