Wonderful cabin with WiFi and AC in marvelous Clarksville

There was a pad lock on the outside of the only door to the place. It was not a safe place to stay. I called VRBO 10 minutes after I arrived at the place I did not enter. I left and was on the phone with VRBO for at least an hour trying to get a refund. VRBO refused a refund telling me the place was fine to stay in. VRBO did not take me safety into consideration only the opinion of the host. VRBO and the host said to take the lock inside with me but the fact remains that someone could have come along behind me and used another lock to put into the latch. This is not safe for anyone! The listing needs to be taken off VRBO for this safety hazard.

This property was extremely disappointing. Upon arrival, the entire space had a strong smoke odor, making it uncomfortable to even stay inside. My husband has asthma, and the environment was not safe for him to be in, so we were forced to leave shortly after arriving.The cleanliness was unacceptable. The downstairs bed reeked strongly of dog urine and feces to the point we were gagging. While we understand this is a pet-friendly property, that does not excuse the lack of proper cleaning and sanitation prior to guest arrival. There was also a dog bed in the living room that was so filthy even our dogs would not go near it.The front door was held closed and only locked from the outside with a padlock. From the inside, it could only be secured with a sliding bolt that was just screwed into the wall. Additionally, all the windows were unlocked upon our arrival.Communication with the host made matters worse. When we raised these issues, the host called us liars. We ultimately had to involve VRBO support due to the condition of the property and the difficulty resolving the situation directly with the host. Despite being unable to stay due to these conditions, we were not provided a refund. VRBO’s reasoning for not giving a refund was that the host claimed smoking was allowed, even though house rules clearly state that smoking was not permitted. Overall, this was a very poor experience, and I would strongly caution others before booking this property.