Snow Creek by Destination Big Bear : Horseshoes! BBQ! Pool Table! Walk to Lake! Internet! Deck! 4 Bedrooms!

Host was very understandable about the problems with the cabin and was a smooth check in and out

My first disappointment was the hot tub is not working. Our ad we saw for this property on the front headline page shows the hot tub filled in a nice back yard.. i rented this mostly because of the tub. We get there very excited about the property I found. Once walking thru we noticed the hot tub is empty and not able to fill. Mngmnt sent us to a couple of other properties that had spas, however they didn't have the yard. And in our opinion we're not as nice as the one we originally rented. So we decided to stay and forget about the tub. We did have a good time. The back yard is nice for a family with kids and a dog. We did notice also that the refrigerator didn't keep our food cold. It even states in there description that they have had mssgs regarding the fridge not being cold, it states that fridge takes hours to get items cold. I say it's time to replace it. Also, the master bed is like sleeping on a pc of plywood, very stiff. After staying for the weekend, yes we had a good time and relaxed with family. On the other hand, I have a sore neck n back from sleeping on that bed, and the hot tub not working was a huge disappointment considering it was there headline advertising picture. I would rent this property again, but it would have to have these issues addressed. Also, the trees are overgrown hanging branches over horse shoe pits. We couldn't play horseshoes with out hitting the tree..

My group had a great time at this property and would love to come back again!

Overall we had a lovely stay at this property. However, the amenities and cleanliness of the property were not up to what I have come to expect from a property at this price point. It was also inconvenient that you have to stop at a rental office on the way to the property and check in among a line of people during Covid.

1) Upon our arrival , numerous HVAC workers were inside the residence replacing the heater that earlier they told us had emitted carbon monoxide. No communication of this fact was ever provided by Destination Big Bear (DBB) staff. 2) The outdoor spa, prominently advertised in online ads, had a major leak, rendering it inoperable throughout our stay. After communicating this problem to DBB representatives (specifically Nicholas ) he minimized the spa as something that was not essential or central to our stay but later represented that he had received authorization from the owner to make any necessary repairs and that a repair person would be out the following day. No one ever showed up. 3) Fireplace in dining room and one of oven burners were inoperable throughout our stay. 4) We have stayed in Big Bear on Thanksgiving weekend for over twenty years without major incident. This year's rental price was the highest we have ever paid due to Covid 19 price inflation. This fact renders the above problems/deficiencies even more reprehensible. Steven Monette & Family

Nice property overall. Great yard. The house itself was nice as well, though the cleaning crew could have done a better job with the floors, which were pretty dirty when we arrived. Check-in process was a little more painful than usual as you are dealing with customer service agents who aren't 100% on the ball and you have to go to a separate building first. The one thing we really didn't like was that we were REQUIRED to take our own trash to an off site location. That was a first for any of us despite us staying in Big Bear and many other rental properties before. It was very inconvenient to have to put bags full of trash in our own vehicle and drive it somewhere else for drop off. Almost didn't do it but didn't feel like having to pay more fees. Never again will I rent a property where the cleaning crew doesn't take care of that after paying a healthy cleaning fee. The renter should not be burdened with that during vacation. But again, the property itself was fine overall. If we didn't have to take my own trash to an off site location, we may rent the house again one day.

Nice stay overall. Property managers were communicative and helpful. Pros: Convenient location - close to town, slopes & lake. The house was clean overall with a nice floor plan and well-arranged rooms. Cons: old carpet upstairs has seen better days and at least one of the rooms was a little dusty.

Bare minimum provided. No luxuries. A bit worn down, things need to be fixed.

House is nice with room for kids and adults. Pool table was fun. Hot tub was working one day and not the next and did not seem that they could repair it. Fire place was nice in the cold but there was no remote so you needed to get into the unit to light it each time and then open it to turn it off. Table shown is nice so all can eat together but don't lean on it as it is not secured and can totally tip over if you lean on it. The top is not connected to the base. Overall we enjoyed our stay. Management seemed responsive. WE LEFT 2 WEEKS AGO AND HAVE STILL NOT RECEIVED OUR DEPOSIT!!!!!

We enjoyed Snow Creek, Except the washing machine did not work, property management sent a tech but he couldn't get it working. We had to washed clothes at laundromat. Property had Very few towels and couldn't wash any because washer was broken. If you are here for more than a weekend bring extra rolls of paper towels.