Serene Cabin w/ Hot Tub < 1 Mi to Bear Mountain!

We enjoyed our month long stay. The cabin was nice and had everything we needed. We would book it again!

The pictures are clear - it’s not a modern insta worth cabin. And that’s ok with us. However it hasn’t been deep cleaned in a while. Everything that’s “fixed” to the walls including curtain rods, art work etc is poorly attached and kept falling off (one fell on me at the sliding back door). The towels and especially the bath mats haven’t been updated in 20 yrs. I emailed the management team as soon as we arrived and noted all the broken items: toilet paper holder, kitchen drawer etc. And that there was trash in the backyard and more. She never replied. Even after I sent a follow up. Never heard from them during our stay. Very clunky check in process- you have to go to the office to check in… only to receive a digital code for the door lock. Wasted time.

Pros:Cabin was cute, decent size, super close to everything, heating and fireplace kept us super comfortable the whole time Cons: Beds were SO uncomfortable, took forever to figure out how to get the jacuzzi to work, grill was broken, vacuum was broken.

This house was just as pictured. Everything was very clean and orderly. Even the hot tub was well maintained, and the water in it was pristine. I loved that every room had a TV which was each equipped with a FireStick. I highly recommend this property and would reserve again.

Due to the time of year upon arrival they found the back patio to be covered in leaves, pollen, and dust. Most people use the patios to enjoy the outdoors. We had to clean the back patio before using it. The other issues were bugs were coming up from between the slats of the patio and flying around our faces. I had to go buy citronella Candles. The side patio was overgrown, and a broken chair was left throw out in the weeds and dirt. The inside of the house was great, but the patio was disappointing.

First let me say that my family and I come to Big Bear every year and stay at different places. We absolutely love the neighborhood of this cabin, it's on a gorgeous street central to everything. The issues are more about a horrible property management company which doesn't take proper care of this property. Issues we noticed like lingering cob webs, replacing batteries in remotes, really cleaning the floors, dirty towels under beds and in drawers was a problem. The Fire TV sticks are all old and out of date (seriously, it costs $15 to buy new ones to keep your customers happy). When we arrived at the property and tried washing dishes, water spilled out all over the floor and upon inspecting the sink, there was broken plumbing pipes and a hack left by someone prior to catch some water. Property management company (Monster Properties) should have taken care of this prior, but didn't and of course we paid for cleaning, service and maintenance fees. The property manager (Michelle at Monster) was condescending and rude, and it didn't seem to bother them that the kitchen became unusable. It was more important for her to be correct than to use empathy and patience when speaking with customers. We then also noticed the jacuzzi water was way too low, and untreated. Water was excessively dirty and discolored. Overall, very disappointing and a reflection on owner for choosing such a property management company. The big joke was them refunding us $100 after spending so much money on the cabin (and have stayed there in the past). The property if maintained could be very nice, but stay away if you want a very clean and groomed property.

Great stay. Nice place will stay again

We had a great weekend staying here at this cabin. It was a great experience for the kids and the location was perfect for opening day at Bear Mountain. and 4x4 trails. Highly recommend this cabin for families.

Cabin is in a quiet neighborhood. Very comfortable and cozy. We wished there was air conditioning as this summer was very hot but other than that a very nice stay. We have been to this cabin 3 years in a row, it is one of our favorites in Big Bear.

No problems checking in or out loved the place - quite and relaxing