Luxury Lodge Estate | Walk to Big Bear Village | Hot Tub & Game Room | Pet Friendly

I’m not exactly sure who gets the review VRBO or Big Bear Vacations?? my communications have mostly been through Freddy at big Bear vacation rentals. He was excellent at answering all of my questions prior to the trip. However upon arriving there was several things that were very disappointing. I would say number one on my list would be that the fireplace in the living area is still not working despite the fact that other reviewers have made the same comment and it doesn’t seem like whoever the management is is making any effort to rectify this. The out of order decal had dust on it so you could tell it had been on there for a long time. Most people going to the mountains with their family part of the experience is the ambience of a working fireplace as you gather together. Another thing that was disappointing was some of the cleanliness which has also been commented on many times. Looks like most of the excellent ratings were from quite a while ago and perhaps whoever it is that’s responsible for the maintenance is no longer doing an adequate job? Several times other guests have mentioned these exact same things as well as commenting on how dirty the patio is covered with leaves and debris. When we got there it was the same thing and the cushions on the chairs were on the ground we literally had to clean everything off in order to sit out there. Again these are comments that seem to be expressed and yet all that is said is that the management would be talked to you about it

Great location, easy to get around. Large house with lots os space. Bedrooms large. Plenty of bedding and towels. Several dinning room chairs were broken. Outdoor patio had not been swept and the chair pillows had not been cleaned. Loved the pac man games.

The management company was responsive to our requests for repairs. The issues with the property should be relatively easy to fix. However, not having a working heater the entire stay, a working fireplace at all and hot water and appropriate water pressure on the last day made for an issue regarding our comfort and enjoyment. The property is perfect for a large group with several cars. It’s a good fenced in yard for dogs. There were no shovels, scrapers, or anything one might need to help with snow available for us. They did send someone to remove the ice for us but it took awhile since the driveway is long and steep.

House is great - lots of space to spread out among the main and game room floors. Close to village and restaurants.

We had a good time, it was the first time we were able to get together in one place after a long time but these are some of our concerns: 1. Cleanliness -When we checked in, we were told it was ready for occupancy. However, when we went to the deck on the first and second floor, they were all dirty. The deck was strewn with leaves. It hasn’t been cleaned in a while because there were cobwebs and all the furnitures were grimy. It’s bad enough that we have to worry about disinfecting common areas nowadays but the place was simply not clean. We notified the vacation office right away. We called and sent them pictures. We got tired of waiting for someone to arrive. Since it was a hot day and it was cutting into our precious short weekend together, we took the initiative to clean the deck and wipe down all the furnitures. We called the vacation office to cancel the cleaning. 2. Bathroom - Downstairs bathroom doesn’t have enough pressure and hot water. 3. TV - TV in all the rooms were not working, except the TV in the living room. 4. Kitchen-One of the stove burners was not working properly. 5. Bedrooms - The website states that this was a six bedroom home. However, there were only five bedrooms. The 5th bedroom had an adjacent room (that did not have a door for privacy). During COVID-19, it will probably promote confidence in people to start vacationing again if the visitors are assured that the place would be sanitized after every use. However, the fact that the place had cobwebs is an indication that it hasn’t been cleaned in a while. Even rental cars now have a seal at the door to ensure that the cars were properly cleaned after each renter. Tv’s, stove, etc. - Maybe have a checklist to ensure that all items are in good working condition. Cleaning fee - We had to pay a hefty cleaning fee but we ended up cleaning the place ourselves. We had limited time together. It was supposed to be a reunion after a long time. We cannot get the precious time back but we did it on our own for our own protection as well. However, future guests may not be as understanding as us.

Beautiful cabin ! Clean located next to everything!! Kitchen well equipped !

Great house! We loved all the Christmas decorations. Also, it was great having Apple TV units for each TV.