Jackhorn by AvantStay | Close to Big Bear Marina and Village | Hot Tub, Foosball

The host was excellent, and AvantStay is very professional in what they do. The cabin was clean and well maintained, with clear instructions inside for cooking, the fireplace, trash, etc. They also checked in regularly via text and through their app, which was a nice touch.The only downside specific to this cabin is that it hasn’t been remodeled like some of the other listings, so don’t expect brand-new furniture or a trendy interior design. Also the bedroom bed in downstairs is a bit small (queen) and close to kids bunk bed room, so decide who gets that room by drawing lots.:) But that said, it’s extremely close to Snow Valley—literally a 2-minute walk—which made everything incredibly easy for us and the kids.I would definitely recommend this place for a family ski trip. However, if you’re planning a summer stay or a weekend getaway without skiing, I’d probably choose a more modern or “cooler” cabin.

This is an excellent house located really close to the slopes. Our family was very happy with the selection, as we had 2 kids (6 and 5) and it was very convenient to go back to the house in the middle of the day to have lunch and get some rest.The house is very well maintained and very cozy and comfortable. The reasons why I did not give a 5 star rating may seem trivial, but worth mentioning.- not enough knives for 8 people to eat at the same time;- no placemats, so there is a risk of ruining the wooden table;- only one kitchen towel, so it makes it hard to manage cooking and cleaning at the same time;- now, for the most important. The dishwasher needs to be deep cleaned ASAP. The dishes were coming out as dirty as they went in and, when I looked inside, the bottom filter was very dirty, so we ended up hand washing (or rewashing) most of the dishes. Which makes my earlier point of only one kitchen towel a little more relevant.

Overall the stay was great. We had a few hiccups. Needed some kitchen basics and the spa cleaner turned down the temperature of the hot tub. When the teens came back from a day of snowboarding it was cold. The management company was quick to respond but water takes time to heat up. They need to fix the fan in the about the bedroom because in the master, you hear it click all night long if it is left on. We would rent again.

The staff were great. Super helpful and quick to answer my questions. The place itself was pleasant. A few complaints: mattress was terrible, shower pressure was terrible, no hot pads in the kitchen.

Close to Snow Summit, spacious and in better condition than many rentals in the area.

Second time staying here. The master bedroom is extremely comfortable. The downstairs bedrooms: mattresses extremely uncomfortable. Can feel springs poking into our backs. The downstairs beds squeak if even just turning over. Woke up so sore. The customer service is excellent. Would be nice to have a TV in both of the downstairs bedrooms. The fan in the room with the bunk beds rattles and had to be turned off. Amenities are great though. The mattresses however: ouch.

Excellent communication when things were wrong.

Great location! Cabin was nice, well equipped, and best of all, only a short walk to lifts! Like under 3 minutes. Highly recommended!

The location is walking distance to Snow Summit which is great. The road is busy, but you can just walk to the lifts. The house was not very clean when we arrived and smelled badly of cigarette smoke. The communication with the rental agency was difficult because there was always a different person contacting you and then there was no follow through. The hot tub had not been cleaned and no one was sent out. Overall, it was fine and there was a lot of room, but we would not stay again and not recommend this property. Especially because the cleaning fee was so high and the house was dirty.

Actually renting this place was somewhat of a nightmare. We had a originally booked a weekend in February for skiing, however due to a state of emergency being declared in the area and all roads being closed, we were not able to access the property. The property would not consider a refund even though hotels and rental agencies (they won't let you even mention. The other one in your review) were all giving refunds . I contacted VRBO who got them to agree to reschedule then they told us we had to reschedule within 30 days and the only dates they had open were weekdays. Vrbo got them to agree to extend that for 60 days, which still wasn't ideal. They wouldn't even let us chose another property that was available at a time that worked for us. When we finally got to the check in process it took several emails and texts because they first told us we had a 2 hour window during which we had to check in in person. When I told them we wouldn't be arriving by the 6pm time their office closed, they did send me a code to access the property, but not the address. That took another several messages in which they kept telling me I had to check in in person and fill out some form that I had already filled out. And then when we did arrive at 11pm at night the code to the door didn't work, and there were no street numbers on the house, so we had to guess based on pictures, and the house next door is identical. All in all, the place is great once you finally get in. The property management company AvantStay is a nightmare. Having to take our ski trip after the winter snow was done and well into slushy spring skiing was a bummer. Had they just let us rent a different place earlier in the season it would have been a lot better