Hilltop Haven by Destination Big Bear : Lake & Mountain Views! Hot Tub! Foosball Table! Arcade Console! Propane BBQ! Wifi!

This place had everything. We ended up not leaving the cabin at all during our stay because there was so much to do and enjoy there. Plus the views are breathtaking! Will be staying here again.

Perfect place for a family. The kids loved the game room with bunk beds. My wife and I loved the lake and sunset views from the top deck. Moonridge is a great place to stay, close enough to everything but quieter than the village area. Hope to stay again next summer

Cabin was nice and peaceful. Decently equipped. I didn’t realize there were three separate decks all on different levels. Lots of going up and down steps. The top floor didn’t seem to get the benefit of the air conditioning and got a bit stufffy at times. My main complaint is with check in with Destination Big Bear. I wasn’t given code for the key box by the day of arrival, which I have never experienced in all the homes I have rented. I emailed that morning asking about it and was told it would be sent after the home was cleaned and ready for check in. Check in was 4:00pm and I hadn’t heard anything from them, so at 5:15 I emailed them. I was getting nervous about driving all the way up there and maybe not having signal so I called and went to voicemail. Someone called me back and said I should have gotten a text. I did not ever get that text so he emailed it. That’s why I think it’s poor policy to withhold that until the house is ready. Then when we arrived and opened the door, an alarm was beeping which turned into a full ear-splitting siren. I desperately went through my check emails and all info I was sent but there was nothing about an alarm code. So I called the office again and was given the code and told, very curtly that it was in my information I should have read. Again I looked through it and no where was a an alarm even mentioned. That is something that should be in bold and first line of check in if they are going to set it.

We had a great time at the property. Location was close enough to attractions (esp the zoo!) but far enough to have a great view of the fireworks off the balcony without all the noise. Clean and comfortable.

I don’t think I will ever stay at another property ran by Destination Big Bear again! There process for completion of booking is ridiculous. We left that place cleaner then when we arrived, minus the used linens and towels. Stove was dirty and oven looked like something exploded inside. All that and we were going to be ok with it. Not leave a negative review or positive. Figured, maybe they missed it when cleaning. We followed every rule, which they have an “departure check list” one of those was to lock the spa and set the temp lower. For some reason the spa controller would not work and we couldn’t get the temp to go lower. I called property manager and let them know, I was told leave it and they would take care of it. I know the property was booked the day after we departed, I figured they left for the next people. Anyways, 2 weeks later I get an email with noticing saying, “ We received word from the spa company that after your stay, they had to do a dump and fill. This is when the water cannot be treated with chemicals to make clear so they must drain the water, refill and service. The charge for this service after your stay is $100. Thank you.” We barely used the dam spa! I have spoken to a couple people who take care of spas and pools and they mentioned that usually, the only time that needs to be done is when it’s not kept up on or when there soooooo much urine, fecal matter that it can’t be taken care of with chemical. I replied to the notice and contacted them several times to ask for details and they never responded.

Mattresses extremely uncomfortable. Sewage water was leaking and made the carpet wet in one bedroom. Called maintenance but problem not fixed. Major air leak from the sliding door in one bedroom. Maintenance didn’t respond for a whole day. Maintenance did not fix the problem. Slept in cold room for 3 days. Worst sleeping experience ever. For such an expensive cabin the sleeping accommodations did not measure up and we’re below average. I want my money back for terrible room quality and for lack of response to the problems I noted above.

Had a terrific weekend. Cabin was very comfortable for all, close to skiing & village. Everything was as advertised and would love to stay again in future.

The house was very nice and clean. Great views outside of all the Ski resorts. We all had a great time at this small but big house. Someone said this before but the house is on 3 floors if your an older person or not in good shape this house might not be for you. You will get winded walking up and down. It would be great for kids as they would have to go up and down the stairs and they would get sleepy. They said don’t leave any food behind but we could tell other people had left a lot of food in the cabinets. You need to take your own trash to the dump. It’s not that hard but you have no place to leave in or outside your house so you ether have to leave it in your car or take it. I just took it almost everyday the traffic wasn’t that bad most days. The house doesn’t look that great from outside but it’s good for a weekend. The inside needs new couches for sure. The tv is old and the DVD player and even a vcr is not needed anymore. They just need to buy a new smart Tv and they would make that room look all cleaned up. The fire place was graet! The BBQ was amazing!! The kitchen all worked great, except the oven had something plastic in it before we used it and when we turned it in to make Christmas dinner the whole house filled with toxic fumes. We all had to go outside until it was gone. It was cold outside so not so fun. Parking was great just two cars will fit but no issue with snow. Great views and all and all a great trip! We would stay again.

Tremendous view, loads of space, great kitchen and the video game console all perfect for one or two families

Location was nice and the property was clean. Didn’t realize that the house was three stories with two flights of steep steps. Was difficult for the older folks in our family to navigate and not toddler friendly. The carpet did smell of dog urine on the 2nd floor. The walls and floors are pretty thin as you can hear everything from people walking to sliding doors opening & closing. We happened to be there in August and it was really hot in the house without any AC, but cooled off nicely at night. The jacuzzi was a nice touch and the kids loved the arcade games.

Amazing property. Beautiful views. Kids loved this property especially the game room. Only problem was a neighbor complained that we were loud even though it was the people renting next door.