Chalet Onyx by Destination Big Bear : Wonderful Moonridge Location! Mountain Views! Hot Tub! Pool Table!

Our stay at Chalet Onyx by Destination Big Bear had a mix of positives and some concerns.The property was easy to access, making arrival smooth and convenient. The cabin itself felt cozy and well laid out for our group. The kitchen was stocked with the essentials, and the beds and bedrooms were comfortable, allowing us to relax. We also appreciated the barbecue grill, which we used, and it was great that extra propane tanks were available. The views were definitely a highlight.However, some advertised amenities were not fully available or usable. The dartboard in the game room was missing or had broken darts, and the room had a musty smell. We also found rodent droppings in that area, which was concerning.We didn’t use the spa due to cleanliness issues. After calling for service, the new water appeared brown, and even the technician noted it should have been clear. We also noticed brown-tinted water when flushing the toilet and washing dishes, possibly from sediment in the pipes.Overall, it was a decent stay with strong potential, but maintenance and cleanliness issues need improvement.

My family and I had a wonderful time at this location! Would visit again!

Lovely home.

Great house!! You can see the slopes its that close! Lovely place with great views. Super cozy and comfy and so cute! We enjoyed ourselves alot!

overall experience was great but the terms and agreement they sent was a bit much. Every little thing out of hand would give you about a minimum 500 fee, felt like we had to step on eggshells.

Overall solid satisfaction. This is a well appointed home, close to the slopes and 10 minutes to the village. The location is perfect for walks. Remember to bring your own wine or bottle openers, we searched high and lo but came up empty handed. Be advised that the jacuzzi is quite small, 2 adult can fit comfortably and the stars at night are are a real treat. One downside is having to load up the trash and drop it off at a location 10 minutes away, not a great way to end a luxury weekend, this should really be included in the cleanup fee, however, we would not hesitate to return to this well looked after property!

Nice spacious cabin! I loved the deck with jacuzzi and fenced area for our dogs to be outside. The cabin was decorated really cute & cozy. We all loved playing pool and hanging out in the game room! We will definitely be visiting again!

The property was as advertised. It was perfect for a romantic weekend getaway. We also thought the space would be great for a group of 3 couples. The shining star of this property is the primary bedroom which included a Cal King bed, full living room, and doorway to the decking with hot tub, bbq grill and lots of seating/space for entertaining. The game room in the garage was a bonus and offered many options for entertainment when we were not out and about. The property management company communicated well. They even threw in a free late checkout which extended our stay another 3 hours. This is only available if the property is not booked for the night.

Honestly it was the worst experience for us . We have been renting out houses for short term for a long time now but this was far the worst . The house was dirty . Bedding and pillow was smelling bad . Game room was extremely dirty . Spider in the refrigerator and mouse poop on pillows . We left one they early.

Negatives first Driveway is cracked and made it hard for our truck The stairs are very steep so be aware if you have elderly members staying with you… my dad fell twice on them Patio furniture was covered in dog hair Hot tub water as cloudy when we arrived Positives This cabin has a very large master bedroom and the bed was very comfortable Nicely decorated Neighbors were friendly Very close to town Had pretty much everything we needed in the kitchen Quiet (except when neighbors are running their chainsaw) The management’s communication was awesome If you are looking for a clean quiet place near the lake this is a great option