Black Oak Cabin Retreat Big Bear w/ Hot Tub

By 4 PM we still have not heard anything from them (address, directions, etc.) I had to call the central line in order to get the address and everything. And while they did not check us in on time, they were ready to kick us out at 10 AM by entering the property on the back without telling us anything. Overall great house, clean, and everything, but very poor experience with management

The cabin was nice, clean and in a good location. Nice spa out on the deck. We do wish the property management would have given us a heads up about basic essentials we would have to provide. The cubbord was completely bare and lacked cooking essentials, including paper towels! Also be aware that the parking may be a challenge if you have two large vehicles. It's very tight and took a few people to get the cars in the provided space with inches to spare. Lastly, the downstairs stays very cold so just be prepared for cold sleeping.

Hot tub water level was too low, and had a bunch of sand/dirt at the bottom, (and the hot tub was one major reason I was booking this place). Other than that , the fireplace is awesome, tv was great, perfect size cabin and awesome location and peaceful surroundings. I’d give it 5 stars all around if the hot tub was usable , but I was only there for one night so it wouldn’t have even been able to be solved in the short time we were there. I’ll definitely stay again if I know the hot tub is full and clean and working. It’s the perfect mountain feel and I’d stay for multiple multiple days here

Home was clean and beds were comfortable. Downstairs gets cold, space heater was used to help. Extra blankets used for downstairs. Icy steps to entrance and entire back porch so be very careful if it has recently snowed. Kitchen was clean. Fireplace was used both nights. Bring your own lighter, wood, and fire starter kit. Easy drop-off for trash near home. Bring extra towels if using jacuzzi. Parking is flat so no need to worry about getting up a steep driveway. Overall we had a great time!

Property was poorly designed overall and in every room. Downstairs central heating did not work--vents near the ceiling left the beds and rooms freezing. Access to the home was only available using a long set of snow/ice covered stairs, where the ice/snow was not cleared. Smoke alarm went off whenever we cooked anything. Kitchen was not stocked with even the basics, including dishwashing or dishwasher detergent. Floors creaked badly and some sections felt like they would collapse imminently. Water pressure was low everywhere. Even had to dispose of our own garbage. 698 Villa Grove was not as advertised. Would not stay there again.

Very nice clean house we had fun!

Overall, we had an AMAZING time. I highly recommend this place for anyone. My only complaint is that there's a cleaning fee for a reason....Meaning we shouldn't have to drive our trash to the dump. Literally, that's the only thing, but man ole man WE WOULD BOOK THIS STAY AGAIN!! Thank you

We stayed over night. The property is just as presented in the photos. Nice, clean and modern. The cabin is stocked with dishes and everything you need. There were extra blankets too. The only issue we had was the breaker kept tripping causing the bottom floor to be without power. It was necessary to keep the space heaters on downstairs because it was just too cold. I had called maintenance and they were pleasant to deal with. He showed us what to do incase it happened again..fortunately, there was enough blankets to keep my teens warm. We weren't prepared for the fireplaces and didn't bring anything to start a fire with. So! Make sure you bring your fire starters for the fireplace. Otherwise, it was a very pleasant stay.