BELLA VISTA - Beautiful View in the Blue Ridge Mountains

The accommodations and views were amazing. The management company were excellent to work with. Comfortable accommodations. We had everything we needed.Thank you.

First of all, I have never put a bad review because I always had great experience in all my past cabins, but this one OMG!!! You really have to read this. First, you have to pick up the key from a mail box office if it’s the weekend. They provide 2 large trash bags, 1 bag of coffee, two dishwasher soap, and two keys. Second, they said it’s pet free, IT’S A LIE!!! And this is why my bad experience started. There was pet hair everywhere. I contacted the office and no one answer, so I left I message. The owner called back next day. She said she trusted the lady who cleans the cabin because she works for her for the past 15 years. Basically she called me a liar!!!! I sent her a video of all that I found!! The grill was disgusting, the dinning table was dirty and sticky, shower glass door was so dirty. Even with this proved she said “we always sanitize everything and the person who works for me goes to church with me”. ( who cares!!) anyways…. So she also said: “the lady who cleans is available to come today and take a look”, I said: “ I’m not in the cabin right now and I DON’T feel comfortable if she comes when we are not there, can she come tomorrow? She said she will contact me…..she never did. So….. they decided to come in our cabin when we weren’t there !!!!!!!! They walked around and said to the owner that they cleaned and mop the floor, which it was another lie. They did not clean neither mop nothing. I had to check all my belongings because I didn’t know if they could have taken anything. The fact that they entry the cabin even though I said: “ I’m not comfortable if they come when we are not there” There was no respect !!!! The lady who cleans said to the owner it wasn’t pet hair it was stuff from people sweaters. Obviously you can tell they didn’t clean the Now the cabin view , it’s the only think I could say it’s was good.

I will start with the check-in process, they were not open when we were arriving on Saturday at 3pm so the keys were in a large mailbox at the rental office with our full names with the cabin location for all to see. I truly think that is very unsafe for the guests that are staying in the cabins. May want to consider going keyless. Views are breathtaking from the outside and inside look out the large windows. Lots of space for larger families and plenty of supplies in the kitchen. The beds are not comfortable very hard and if you are out all day walking you want to have a good night's rest. The bedroom on the main floor does not have a TV but a spot of one,may want to consider having one put in for future guests.I definitely would consider in the description to say that the drive up to the cabin is high up and on a one vehicle wide road. Also they may want to consider larger trash cans because they were always full.