Beautifully updated home in Egg Harbor- Dog Friendly with Fully Fenced in yard!

Subject: Formal Complaint – Severe Ladybug Infestation During Stay (Simple Life Hospitality) Dear Expedia/VRBO Customer Service I am writing to formally submit a complaint regarding a property I reserved through Expedia/VRBO for our Memorial Day weekend stay (May 24–26, 2025). Upon arrival, one of the bedrooms—intended for our three children—was found to be heavily infested with over 150 ladybugs. They were on the walls, ceilings, beds, towels, and even in the bathroom. It was impossible for our children to sleep in the room due to the overwhelming presence of insects. We spent the evening removing ladybugs and trying to calm our children, which completely disrupted our vacation. I’ve attached a photo as evidence. This is far beyond what can be considered a seasonal issue, and the condition of the room was not acceptable for any guest. Additionally, this raises serious concerns about whether the room was properly cleaned before our arrival. If cleaning had been done on the day of check-in, it would have been impossible to miss such a heavy infestation. This only adds to our disappointment and frustration. I already contacted the property manager, Simple Life Hospitality, but I have not received a satisfactory resolution or offer of compensation. Given the impact this had on our stay, I am requesting a partial refund or other appropriate compensation. Thank you for your assistance. I look forward to your response.

Enjoyed the house, very large and comfortable. The fenced in yard was great for our two small dogs. Would stay again!

Area was great for pets and privacy was great!

Property was clean and nicely decorated.Kitchen was well stocked with dishes.

The house was perfect for our family. Everyone was able to have their own room and bed. Plenty of room to eat. Liked how it was so open - between the living room, kitchen and dining room area. Having the backyard fenced in was nice to have with 2 little ones. The house was stocked with everything that we needed. The downside to the house rental was the flies. There were flies everywhere so when we were cooking, or eating, and they were flying all around, it was kind of gross.

The house was clean, comfortable and very easy to live out of for several days as we visited Door County towns and state parks. It was perfect for us to stay with our daughter and her family with 2 children(1&2). The dining room, kitchen and living are open concept, which was great for toddler and infant exploring/playing and family togetherness. It is away from any towns, so star visibility was amazing every night at the backyard fire pit. We we used charcoal grill twice and ate on the back patio. We have a small dog and it was fabulous to let him roam around the fenced yard when we were there. Easy checkin/out and wonderful stay.

It was the perfect get away from the city. The home was clean and comfortable. Very easy check in and out. Our little dog loved the space too. Away from the main strip but close to enough to easily get too the restaurants and activities. Would definitely recommend it as a place to recharge and rest.

Nice comfortable house

We had 6 adults and had plenty of space with three bedrooms and two large bathrooms. We enjoyed sitting outdoors on the patio watching the birds in the morning. The location was central to many places we visited in Door County. We all enjoyed the property.

4 of us and our dogs stayed at this location during the Door County triathlon weekend. Very clean home, huge backyard for the pups and very comfortable beds. Highly recommended.

Clean, cheery and well organized! Would definitely come back.