Bear Heaven by Destination Big Bear : Victorian Estate Close to Resorts! Spa! Pet Friendly! Internet! BBQ! Large Deck!

Host was amazing. Amenities were awesome... We were missing the washer and dryer though. I'd rent here again

Great destination, and beautiful state

The response and follow-up of the house was completely poor, the jacuzzi didn't work, the billiard cues were broken and couldn't be used, the heater upstairs wasn't working properly, and...

The mattresses were old, lumpy, some hard and noisy. The bed covered are dates. Cob webs, no mats on the floor at entrance, 3rd floor no heat, lack of towels due to fact no access to laundry, stairs covered in snow called for salt and shovel, bands in vacuum didn’t work couldn’t vacuum. Lack cooking utensils, barely light in rooms (only one bulb)

Bear Heaven was an awesome place for our large group to stay! Highly recommend!

The whole family loved the stay

Great!

Very nice and spacious

First of all the address to your office is incorrect. We were told it has been about 3 years. That took up some time away. When we got to the correct location your receptionist was not too helpful or friendly. When we got to the house we turned the thermostat down and the wall system came off the wall. Some of the light bulbs were not working and had to be replaced. The fan in the 2 master bedroom with the bathroom ceiling fan was broken. That room was very hot and we were miserable. At another room, the ceiling fan was hanging. A repair man was called and fixed it all except for the broken ceiling fan. Also why can we find out the day before if we could have a late check out. We had to wake up early just in case you didn’t grant us a late check out. Didn’t like that. Maybe you should change this. House needs some repairs. Carpet going outside is torn. Kitchen stuff, you have the bear minimum

The place itself was fine, but it definitely needs some attention. There were dead flys, webs, dust… the outside seat could use cushions. There weren’t great kitchen utensils for cooking, or bowls for meal preparation, kitchen towels.. overall it was fine, but the place could use a little more attention and things… also, wish you had access to washer and dryer. When staying a few days and only 1 towel per person….

Our small group of women from church booked this home for our annual women's retreat. It was perfect in every way. There were enough beds, plenty of space, and so much of what we needed for food preparation and servinvwas available.

The interior amenities and sleep quarters ok, but could use better pillows. Entertainment accommodation great. Bathrooms clean and good. BBQ worked great as did fire pit. House is warm and needs constant use of fans which were provided. Entryway stairs need repair with nails sticking up. Carpet needs some repairs and deep cleaning. Exterior seating was in need of cushions and up keep. Interior and exterior did not match the elegance on the posted pictures. They were run down and several area showed signs of damage. Exterior upon arrival was full of tree debris which had to be cleared out. The area was beautiful however the restriction on sound levels is intense and prevents anyone from sitting outside and talking or listening to low music. Inside, when playing games, sound levels are also an issue and the penalties on noise are outrages. Basically no noise after 10 PM even Fridays and Saturdays. The management team was outstanding. Stove, spa, monitors and fan needed repairs and they were done immediately. They provided support at all times and were very helpful. Destinations Big Bear team was excellent, only issues was the condition of home and noise constraints. Many thanks for your kindness and help.