Venetian Palace Green Apartment R&R

I do not usually do reviews but my disappointment in the hosts warranted a review. I met host around noon for payment and they indicated that we could drop off our bags at that time & they collected payment but indicated the apartment would not be ready until 3 pm. After texting the host at about 2:50 to find out if the apartment was ready, I received no response even though I could see the message was read.Since I did not hear back, we came back at 3 pm (the time they said we could check in) so that we could shower and prepare for the evening in Venice after a long travel day.Much to our dismay the apartment was still a mess from the previous tenants and there were no cleaning staff around or in sight. I texted the host again & they assured me the apartment would be done by 3:30. We came back at there 3:30 & no sign of anyone and it was still not cleaned.We continued to wander about Venice until 5:00 pm without showers for the day & had to cancel dinner reservations. Again we could not confirm with the hosts that the room was ready so went back again a second time at 5pm and the cleaning staff were still in there rushing to finish-dirty slippers left behind. Long story short, they agreed to rent us the room at 3. We didn't get the room till 5 pm. To resolve issue, I asked them to refund us for the two-hour shortfall & they refused. They only offered a late check out which was of no use to us as we were leaving Venice early the next day. Do not recommend!!

Beautiful apartment. We had issues with power outages and no hot water for 2 days but the property manager was very responsive.

This house was beautiful and so perfect and spacious for our family of four. Right on the canal, the big windows allowed a great view

The host assigned us someone as a point of contact and we were told to contact her if we had issues. She never replied. Despite fixing the hot water/heat, the heat didn't work until the last day and the towel warmers never worked (which we used to dry clothes in other apartments). Note that if you come here, it's the bridge to the LEFT of the train station. We were told the bridge by the train station and Google took us very far out before they told us by the hotel. It was very frustrating. But a gorgeous apartment and location.

This place was beautiful. The space was large and could easily accommodate 4. The bedrooms were far apart. The space was very clean. The location was perfect. We took the train (across the water) from Venice to Florence-which made it very easy to move around Italy. Great spot if you are in Venice!

Great location! All as advertised with exception of an iron.

The situation of the Apartment and the spaces A few things should be improved: No tv during all our stay and no alternative solutions proposed . More instructions needed on our to use the washing machine, where to put the garbage…

The appartment is wide, very clean and well located right by the grand canal and a very short walk from the train. Would definitely choose it again.

The location is the closest available to bus station, train station, autopark. Accommodations incredibly spacious for 6 adults. We used the kitchen and the washer, fantastic. Both nights there was an accordion player below our balcony, in front of the Grand Canal-- is there anything more ITALIAN than that? We will stay again. 10/10 recommend

Everything was perfect about this apartment. As a family of 5, we had plenty of room to spread out and two bathrooms made it easy to get ready. We enjoyed the location as there weren't any crowds and everything we wanted to see was easily walkable. Highly recommend and we would stay here again if we come back to Venice.

We had a wonderful stay. Family of 6. Points we look for excellent water pressure and clean bathrooms, easy access to the places of interest. Very clean. Supplies were provided such as soap, shampoo, clean towels, soap for the laundry. We very much appreciated that. Beautiful view. Close to the water taxi and the water bus. Appreciated The ice trays in the freezer. Long mirror in the main bedroom. Suggestions: A few luggage racks. We would stay here again. The only issue is if you have a late flight They cannot store your luggage. There are some places that can store your luggage for a charge per piece for certain amount of time so just be sure to plan ahead.

The view was of the grand canal and lovely. It was a quite a long walk to piazza San Marco but lots of good restaurants nearby. Checkin was confusing - we were left out on the dock to wait for person with keys and they were late so we sat in the sun for over 30 mins waiting and unsure where to go. The house is nice and spacious. The floors were super loud and creaking and secondary bed mattress was too hard.