Top-floor condo with mountain views, washer/dryer, 2 pools & 8 tennis courts

The unit had:1) termites droppings on the floor under the TV stand2) the stove hood vent was dripping dirt liquid on the stove.3) the carpets was dirty.4) the washer and dryer was not working. This was the main reason I rented the unit was the W & D

The grounds are beautiful

Lovely location, prtable condo, washer and dryer do not work hassle tl stop load and very loud. Felt bad for our neighbors when it didnt work. Front desk was very picky about number of towels and returning a towel before getting a new one. In august the pool doesnt open until 10am which seems very odd. Hanelae bay is amazing, love this island would book different location next time

Rental was perfect. I was very happy with it.

Loved the beach, pool and the view from the lanai!

The unit needs a refresh. Especially the bathroom and kitchen. Bathroom was dated with older tile (mold and dark spots) the fan wasn’t clean. The oven door was broken in the kitchen and the refrigerator was visibly rusty. No dressers in the unit, actually there was one upstairs but it was full of blankets and sheets. I would not recommend this place. However the view and Hanelia Resort are magical.

Great location, amazing amenities. Washer dryer in unit was great

Very nice unit. Fully stocked with anything you need during your stay. Please note: it is a 3rd floor unit and there's no elevator. Aside from that its perfect. Beautiful views of the mountains and overlooking the pool.

Check in process was terrible and had to talk to someone at Vacasa for 40 minutes for the front desk to retrieve our reservation info. Great resort, but their process is terrible.

Great condo in a great location. Will definitely be back if we decide to go the resort path again.

Hanalei Bay Resort is an outstanding resort Staff is helpful, personable & friendly Many wonderful amenities, including the beach Condo was only ok/C+ Many things need upgrading like, shower/tub, carpeting upstairs, balcony furniture, refrigerator & TV Would stay at resort again but would not recommend this particular condo to anyone

Panoramic views, and loved the Resort with a most amazing pool and landscaping! View from the Lanai amazing, but most certainly needed a TABLE on the lanai! (It had 2 chairs and a lounger.) Snorkeling equipment with condo a plus.. Beach towels and beach chair provided by Resort. The condo had a King bed in the loft, very comfortable, a big beam problem if you are a tall person.. Kitchen equipment fair, oven door handle missing and needed SHARPER and better knives! Refrigerator outdated. Lighting could be better in living room. Total fees excessive.

Hanalei Bay Resort is beautiful and is in a great location. However, most of the units there are individually owned and operated, so certain units are nicer than others. This unit was definitely outdated and was in need of a thorough deep clean. There were stains on the walls, the curtains were dirty, shower grout and curtains were disgusting, the mattress was the most uncomfortable I’ve ever slept on, and there was a cockroach in the bed to greet us. Communication with the host was a nightmare, as they ask you to download their third party app instead of communicating through Vrbo. I was very frustrated throughout the process. I would NOT recommend this property, but would suggest finding another unit at Hanalei Bay Resort.

Let me start off with Hanalei Bay Resort is amazingand we would stay again, just likely not in this unit. From the front desk to the transporters, everyone was very friendly. The resort amenities are wonderful. With a short walk or golf cart ride down to Puu Poa beach, we felt so fortunate to be able to enjoy Hanalei Bay so close. We stayed 3 nights and the extra resort fees were appx $220. We drove in from Lihue around 10PM. Tired from the full day of traveling, we were excited to arrive and relax. Unfortunately, we were greeted by over 20+ beetle bugs. It was unnerving as they were in the loft area where we sleep. We started squashing them immediately, but then would find a couple more pop up. We ended up busting out the vacuum to suck them up whenever we saw them pop up. We get it, Garden Island, bugs are going to be around.They seemed harmless, but it just did not feel right to have to be on high alert, bug control the moment we got in. The bugs appeared daily, averaging 3-5 during our 3 night stay. We did reach out to Vacasa night one and they asked if I wanted them to send someone, but did not provide clarfication as to what would be done, so we declined. Washer/dryer was not optimal as it leaks if you load too much. The TV did not work, stating insufficient power. Our local rep did reach out and offer to come out, but we declined as TV was not priority. No closet/hangers, very inconvenient! Biggest pros: Comfy bed, well stocked kitchen and the lanai view!