The Kokopelli - Wollongong CBD - No Fees!, The Kokopelli Wollongong CBD-2 Bedroom + Parking

Belinda was very easy to communicate with from booking to checkout. The location is right in the city and easy to get around. Neat and tidy little unit with everything you need for a stay. Would definately reccomend and stay again

The check-in instructions said the host would meet us there, but no one answered when we arrived. Upon contacting the host they said we were to use a lockbox to gain entry and that they had to turn their phone off as they were in court. I used the key to enter the building and then spent 20 minutes searching the 4 level building unable to find the unit. This property is apparently unit 4, there is a door on level 1 marked 8, one on level 2 marked 8 and then one on level 3 marked 9. Then there are some doors which look like electrical cupboards. I asked a staff member from the jewellery store downstairs if she knew where unit 4 was and she said it was ‘upstairs’. When I asked if she knew more detail she said “I just know unit 9 is at the top”. One door I opened led to a restaurant kitchen and I also asked a staff member there who said she had no idea. I went back to all levels and tried the keys provided in every single door with no luck. At that point I had been at the location for half an hour and had no way of knowing where the unit was or how to access it. I had no choice but to call a local hotel and take whatever room they had available (meaning my friend and I had to share a bed), more than doubling my costs for the trip. When I told the owner my experience they said “doors clearly marked” but... they just weren’t. I don’t know what else I was supposed to do in that situation. I am unable to review the actual apartment of course, but the entranceway and stairwell was really unpleasant. The carpets had been ripped out, there was barely any light (at 2pm), and frankly we didn’t feel safe there. The whole building did not feel clean or comfortable at all, it seemed deserted.

We had a short but pleasant stay at this well located property. Our host Bel could have not been more obliging!

Great apartment - comfortable and clean

Communication with Belinda was great. The apartment was brilliant in styling and comfort. We loved the pub next door, perfect staggering distance for us.

Beautiful flat and great location, the owner was incredibly helpful and communicative all through the experience from booking to after the stay.

Great contact from the owner, who was very responsive to any questions I had and offered up a wealth of local knowledge. House was cosy and we greatly enjoyed a short stay.

Thank you for a great place to stay, Belinda. My daughter felt very safe and comfortable. Sue.