Studio 4 ~ Cozy1BDRM, Private Bath, Downtown Moncton

First, I want to be very clear and upfront. I made the mistake. I booked this B&B, and my husband bought tickets for a concert in Fredericton, not Moncton. As soon as I became aware of my error, which was just past the refund cut-off time, I reached out to the owners, letting them know of my mistake. I've reached out twice, and I've heard nothing back. This is a mistake that cost me a fair chunk of money, and not hearing back or attempting to reconcile the error so that we both feel okay is a bit, well, not nice. I worked in hospitality for the majority of my life. I owned a restaurant, and I'm well aware that making mistakes is part of being human. I believe in reconciliation, meeting in the middle, whether it's me or someone else. Resolving an issue should be the go-to. Our world is filled with strife, and we are inundated with media plugs on how to unite as a country. I'm Canadian, and not only that, but I live in the maritime, so I'm a local, so not hearing back was disheartening. I hate writing a review like this, but the unwillingness to respond to my queries leaves me a wee bit sad. The cost of goodwill is immeasurable and comes back to us in spades.

Overall for a 1 night stay this was convenient for us and it was a good walk distance to the avenir center. The only issues we had was with the shower. We couldn't set the temperature comfortable it was either cool or really hot. Other then that it was a great stay thank you

Exactly as shown and comfortable and clean