Nice ‘n’ Quiet Downtown Apt, Pool + Free Parking

Our stay in Austin was the week of the eclipse, so options were limited. Ended up here, and while our stay was ok, the condition of the flat was poor at best. Kitchen and bath cabinets are falling apart, built decades ago. The shower was near impossible to control as the handles were broken. The bed was a mattress practically on the floor, felt like we were camping. We have stayed in dated rooms before, and although fairly clean, it was not worth the money. Look elsewhere.

My family of 3 enjoyed our stay.

Great property hosts provided both written and verbal communication

We checked in after hours, but the bed wasn't made and the bathroom was not cleaned. As if the cleaners started working on it and stopped halfway. This was an issue and we messaged the host. They promptly apologized and said they would investigate. We couldn't stay there that night, so we had to book elsewhere. Host fixed it an reimbursed the night we weren't there. These things happen but I appreciate the honesty and willingness to fix things. Otherwise, place is fine. Economy unit in a mostly quiet neighborhood. It's street level, so you'll feel the people walking by on the sidewalk and on the side road. Heater heats well. Full sized fridge, dishwasher, and a nice TV. Very fast internet. Can't complain for the price. Well, I kind of did, but the host sorted it. So we're good. Also, I'm not sure there's a pool in that complex. So ask about it. I didn't see one.

Great location near downtown, good space and facilities. The only minor thing was no tin opener in the kitchen apart from that it was an excellent stay.

Our guest enjoyed her stay immensely. It was reasonably priced, in a great neighborhood, and convenient to many amenities.

I’ll start with the positives…the location was good, it was near the house my sister rented for her group and wasn’t right downtown but not far drive/uber ride and also not far from Lake Austin and the Colorado River with cute restaurants and fun activities. The check in and check out process was easy. The host was very quick to respond although not always with a resolution when we reached out with our complaints. For the negatives…free parking is advertised but what it didn’t say is it’s first come first serve and not always available. The first night we had to park the car at my sister’s rental and get dropped off because there were no spots available. The house also had a terrible smell, it was very musty/moldy smelling. The shower never got hot, which the host said no one has complained about previously so they are sending maintenance to check on boiler so this may be fixed. Also when packing up and trying to make sure we didn’t leave anything, we found a dirty sock and dirty Kleenex in the couch that didn’t belong to us. Also notified the host of this and we’re just told thank you for the feedback and they’d notify the cleaning company to do better.

Property is decent for price, HOWEVER, they knew - before we arrived- that the faucet for the hot water in the property’s ONLY bathroom was broken and didn’t warn us. After a 16-hour overseas flight, I went to give my child a bath at about 8:30pm to find this. I immediately texted the after hours contact, who told me flat out that they were AWARE of this problem and ‘hopefully maintenance will have it fixed tomorrow.’ I requested a refund for the night(s) with no access to hot water in the bathtub and was told ‘it’s not our fault that the maintenance hasn’t been done.’ The next day, our contact from the company, Ames, emailed to make sure our check in was ok. I told her about the issue and she seemed similarly unconcerned and completely ignored my request for a refund. Although maintenance did show up the next day and fixed the problem, just the fact that they knew about it and didn’t tell us, and THEN gave me a line of BS worthy of a lazy teenager when I requested that they take financial responsibility for their mistake is not the sort of behaviour anybody on vacation should have to deal with. I come to Austin quite regularly, and will never use this company again.

Free parking is fight for a spot, not a spot reserved. Clean is far from it as had to clean pans to cook dinner. (Have pictures if the owner wants them) trash can had not been rinsed in months. A papertowel was over front door window they used decals off of clothes to hang it. Like slim fit. Communicating is by far not the best. Called them asking about parking at 1130 at night when we arrived NEVER received a call back for the message i left. Not looking for anything in return but wanted to put a honest review of the property out there. Contact me i am more than happy to send pictures.

Seamless check in, great location, as described, clean.

Dated property but good location for us. I would have liked being able to open the windows for fresh air.