Inviting, dog-friendly condo with outdoor pool, pool spa & tennis access

Simply beautifull!

Excellent quiet one month stay

The front office staff (******) is extremely fast to respond to your questions and needs. She is the epitome of Professionalism and integrity. Her Manager (*****) really cares about your business and needs. ***** is timely, responsive, and follows through with her promises. Best Customer Service I’ve had across all platforms.

The location was delightful, very peaceful, private location

No maintenance evident. For example, the fire detection system was going off when I arrived and even changing the batteries (which I had to go to the store for) did not fix it, the remotes for both TVs had dead batteries, the TV in the bedroom could not be connected to the network, the two patio glass door tracks had so much dirt and debris they would not open, there was not one sharp knife for cutting in the place, the hot and cold water knobs were switched, there was not an instruction book on how to operare the living room TV which had a hidden cable box which had to be turned on in order for that TV to work, the front lock did not work most of the time, the pool was not heated (the property description on VBRO stated the pool was heated), the bedsheets and pillows smelled like mildew etc. I was told that I would get a refund (the amount was not disclosed), but never received one.

This was my 2nd stay in this condo. It’s been very clean both stays and for me, it’s a perfect location. As stated in other reviews, the condo could use some updating and/or refreshing. One complaint is I can never find keys for the pool gates. Luckily I have friends that live in the complex and they loan me one of their keys.

A very private space with a private patio. Well stocked kitchen. The grounds are beautifully maintained. Plus across the street from the complex is a wonderful preserve with walking trails.

The unit itself is quite problematic. I certainly don’t expect perfection, and I realize everyone has their own sense of style and cleanliness, but I don’t know how anyone could give this unit a 5 star rating. I would give it a 2. Any points it gets is from the location. We travel with our dog, so having grass three feet from the front door is a major plus. I would also give VACASA a top rating. We talked to them three different times, and they were always professional and friendly, taking care of our issues as quickly as possible. And issues there were. The touch key pad getting into the unit is an absurdity. The first twenty- four hours here we tried the touchpad several times, every time successful but only after 10-15 attempts. We never knew exactly what the problem was. Finally, after watching a Youtube video on Schlage key pads, we were sure it needed a new battery. VACASA came out and replaced the battery. After that we would only have to attempt the code three or four times before getting in. I think the entire keypad unit is shot and needs to be replaced. Next, as several other reviews noted, the place is not clean. Whether it is age of the furniture and carpets, the stains and spots, it doesn’t make it feel clean. It really is a shame because this unit could be a showplace. The couch is dingy, the tile floors breaking up, the sliding glass doors very hard to lock, the bed frame chipped, the towels old, and the toilet very slow to flush. We had no access to laundry

Very nice condo in great location. Current appliances, comfortable furniture and nicely organized. Very clean except the owner would do good to replace the very old and worn outdoor furniture and the two area rugs. A small investment would go a long way to sprucing up the condo. We liked it so much we booked it for next year, although I was very disappointed that the FULL amount was charged to my credit card (for the current stay, I got to make two payments) and that I CANNOT cancel this trip at anytime. My current trip in this condo, the company had an excellent cancellation policy, which fortunately I didn't have to take advantage of. I just wonder why I wasn't given those same opportunities when I rebooked the same condo for an even longer stay next year. I'm very disappointed.

Great location