Downtown 1 BR | Desk + Wi-Fi | White Plains

very happy with experience this time over last time. I communicated with customer relations midway during my stay and made a request which they immediately took care of within 24 hours. I appreciated that.

The room was good, the website is very cumbersome. It is not easy communicating with the managers. The main reason I gave such a low rating is that when I went to check into my room there was somebody already staying in my room. A half naked man stood at the door as I unlocked it and stated he had extended his stay. He helped us get in touch with customer service, which took over an hour die to long hold times and disconnections when I finally got my reassigned new room the code was incorrect and we had to wait yet longer for a new code. It was a very traumatic and scary check in process. It makes me feel insecure that when I’m in my room, someone might open the door with a code.

overall, I really like this property and will definitely try to book it again in the future if available. Some things that would make it really stand out would be the following suggestions: blackout shade in the bedroom, full length mirror, make up mirror in the bathroom, paper towels or dish towel in the kitchen. (Of note on this property, the bedroom closet door did not close properly and may need attention.) I hope these comments are helpful!Best regards RR

They boast a number of amity's but can't be used since

This property gets a -1*, the apartment was beat up, awful odor, plastic glove stuck to shower tile. The furniture was awful, would not sit on couch, I even left my nice blanket there. The building smelled awful, dirty, low income housing. I am trying to get some compensation back 4 weeks later, keep getting run around.

Clean, nice apartment, and easily accessible to restaurants in downtown White Plains. Note: the pictures in the listing are not the actual unit.

Thank you for a great stay

Great location, easy check in, very responsive !! 10/10