AMAZING STUDIO AT LAKES RESORT & SPA

Great place

The property was awesome and there was no complaints.

I was locked out of my room a total of probably 3 hours in 2 days. Something with the door that needed reprogrammed but was never done

Property is a little dated and tired. Pricing was good though considering other hotels were very high at this time due to a large show at the Orange County Convention Center.

Everything was great. Awesome lake view. Wish I could fish the lake. Room 1315B need to be checked for plumbing issues

The check in process was terrible, long line only 2 people working. A group arrived and they didn’t have enough staffing. One night at 1215am A staff member was knocking and ringing the door bell desperately, she stated that it was for the next door people that they were being changed to another room and she then asked for us to leave door open, no apologies for waking us and my kids in the middle of the night.

Close to theme parks, clean and good for the price.

Property was great and the location to the theme parks were nice. We quickly found out this was a timeshare and we're offered credit for our stay to tour the property. We declined. We thought of using water park but they charge non-time share owners $20 p/p so we didn't use that amenity. Starbucks and Hershey milkshake and ice cream close at 4pm. We tried to go at 5pm.

The location to the parks was great. It took us minutes to get places we needed to be on a time schedule. It needs some updates to the property, the toilet clogged a few times and it took hours for someone to come fix it. We spilled water on our blanket on the main bed and we never received a dry one after calling the front desk to request it. The only way to contact front desk after a certain time is thru text message. We found medication in the room that did not belong to us. Just the cleaning needs to be better.

Close to everything, right in the heart of the theme parks. Only issue was the TV was not a smart TV, no Netflix Disney plus. Etc.

While I must give credit, there are plenty of rooms and lots of nice amenities on the property, the check in procedure is ridiculously long, wasting lots of time standing in line. When owners come in, which happens constantly, they move to the front of the line and you wait longer. There was also an error in the length of time we were booked, so we got locked out of our room with deactivated keys, which required we stand in line two more times for a temp key then another time for a rebooking with new keys. I hate wasting time waiting in line three times total. It was hours each time. The place is older, not horrible by any means, but surely needs some deep or better consistent cleaning and paint in some areas. The lines at the restaurant were also horribly long, so plan ahead if you want a drink or something to eat. The price was OK for what we got, but things could work better there.