Garden Lace Luxury Balcony Suite- Grand Manor Mansion

It is a beautiful home, however we were fairly disappointed. We were moved to what was supposed to be the most luxury suite in the home. However we were never able to get the room temperature comfortable. There was a large hole in the bathroom floor. There was a dog that barked every-time we went up the stairs. Just not the stay we expected.

The mansion was an elegant snapshot of the time period of the early 1900’s and carefully restored and kept for all to enjoy. The host were thoughtful and kind and made us feel totally at home and made our stay both memorable and comfortable. Would definately recommend to other couples.

Was a very nice stay, great location

We love staying here every cruise

Overall nice place and clean. Thanks! Great atmostphere.

First off, contact with management was great. We received a refund for our stay and had no issues with in-person and texts from the manager and owner. But our stay was rough. There are two rooms, one suite and one bedroom (the room only has a bed and a light, the bathroom is not attached) that are located in the basement/old servant's quarters of this home. Unlike like the rest of the gorgeous Victorian home, these rooms are very janky and shabby and don't share any of the charm that the rest of the house has. I could not find pictures of these rooms (called Prohibition and Rose Garden) on ANY listings across the plethora of websites that this mansion is listed on, and for good reason. The rooms have makeshift doors that don't actually give any privacy, hold in the walls to the outside, random toys and dolls from previous stays, dirty towels, and no central A/C. The beds in both downstairs rooms are double beds fyi, not Kings as said in all the listings I could find. This room was given as an 'upgrade' since it has a living room but is not the Garden Lace Balcony Suite you would expect from this listing. The Garden Lace room is actually located in the main portion of the house, far away from the drab Prohibition room. I wish I could upload pictures to my review to show the dirt, poorly covered windows, and rough DIY job of this room. I would love to stay in the main part of the house sometime, but I wouldn't book again out of fear that I get put downstairs again.

I received a message at 9 am the morning of check-in saying my room had been changed due to another guest's mobility limitations. Instead of my reservation, we would be staying in a different room each night & he hoped I had a sense of humor. He assured me housekeeping was able to help us move daily. To say the least, I was not happy & immediately voiced my disapproval. Host offered one night refund plus provided a free night in the future if I would like to stay again. That did not make the current situation any better in a town with several hundred thousand visitors. I had made reservations months in advance due to the crowds expected that weekend as well as the desired proximity to the event. Changing accommodations was not possible without paying double the price AND being farther away. And, I did not want to spend time during my vacation to move rooms every day and I certainly didn't want staff moving my belongings. I asked for full refund & Host agreed, however, it took over an hour on the phone with VRBO to get it done because Host did not want a negative mark on his VRBO ratings. In the end, I didn't go on my trip. Unable to find other acceptable accommodations, the host unwilling to honor the reservations made months ago, and then wasting 3 hours trying to deal with getting a refund, was frustrating & stressful. I also lost hundreds of dollars on non-refundable event tickets. Horrible experience. Do not recommend.

Spent a great weekend at this place. No complaints. Everything was just right. The home is beautiful.

Very nice place to stay. Comfortable conditions, very conveniently located. Was nice to think back to how it was to live in a mansion back then. Hosts were very personable and easily accessible. It was a great stay.

My room was quiet and really pretty. I love historic houses and enjoyed my stay.