Customer Support & Help Center

Whether you're selling your home, listing a rental property, searching for a home, or simply have questions about our services, the ByOwner support team is here to help.

Since 1996, ByOwner has helped homeowners connect directly with buyers while providing the tools and resources needed to navigate the For Sale By Owner (FSBO) process with confidence. From creating your first listing to understanding MLS options and managing your account, our team is committed to making your experience as simple and straightforward as possible.

If you need assistance before, during, or after using our services, you'll find the information below to help you get the support you need.

How Can We Help?

ByOwner provides assistance across a wide range of real estate and account-related topics. Whether you're a first-time seller or an experienced property owner, our team can help answer questions about our platform and available services.

You can contact us if you need assistance with:
  • icon Creating a new property listing
  • icon Understanding listing packages
  • icon Flat Fee MLS listings
  • icon Updating or editing an existing listing
  • icon Uploading or replacing property photos
  • icon Account access and password assistance
  • icon Billing and purchase questions
  • icon Property listing cancellations
  • icon Real estate forms and paperwork
  • icon General questions about buying, selling, renting, or vacation rentals
If you're unsure where to begin, simply reach out to our team and we'll guide you to the right resource.

Ways to Contact ByOwner

ByOwner offers multiple ways for customers to get in touch.

Contact Us

Have a question? We’re here to help! Feel free to reach out using the contact form, phone or directly by email. You can also connect with us through our social media channels. Your feedback is invaluable to us, and we're here to assist you in any way we can.

Office Address

BYOWNER.COM
5000 T-REX AVE #150
BOCA RATON, FL 33431
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Support Throughout Your Selling Journey

Selling a home involves many steps, and questions can arise at any stage. ByOwner is committed to supporting customers throughout the process.

  • Before You List

    If you're comparing listing options or deciding whether selling without a traditional real estate agent is right for you, our team can help explain available packages, MLS services, and the listing process.

  • While Creating Your Listing

    Need help uploading photos, writing your property description, editing listing details, or completing required information? Our support team can assist with questions related to creating and managing your listing.

  • During Your Sale

    Once your property is live, you may have questions about buyer inquiries, paperwork, or updating your listing. Our team is available to help you understand the available tools and resources offered through ByOwner.

  • After Your Listing

    Whether you need to update information, remove your listing, or have questions regarding your account, our support team is available to assist you.

Common Reasons Customers Contact Us

Our support team regularly assists customers with questions such as:

Listing Assistance

  • How do I create a listing?
  • Which listing package should I choose?
  • How do I edit my property details?
  • How can I update my asking price?
  • How do I upload more photos?

MLS Questions

  • How does MLS work?
  • When will my listing appear?
  • What documents are required?
  • How can I update my MLS listing?

Account Assistance

  • Resetting a password
  • Updating account information
  • Managing listings
  • Accessing your account

Billing & Purchases

  • Questions about listing packages
  • Purchase assistance
  • Billing inquiries
  • Cancellation requests

General Real Estate Questions

  • Selling your home without a real estate agent
  • Flat Fee MLS services
  • Buying or renting property
  • Vacation rental listings

Resources Available to Sellers

In addition to customer support, ByOwner provides helpful resources, tips and guides designed to make the home-selling process easier.

These include information and articles on:
  • icon Selling a home by owner
  • icon MLS listing services
  • icon Property marketing
  • icon Real estate paperwork
  • icon Seller resources
  • icon Mortgage information
  • icon Frequently Asked Questions
Exploring these resources may provide immediate answers to many common questions while helping you better understand the selling process.

We're Here to Help

At ByOwner, our goal is to make buying, selling, and renting real estate as straightforward as possible. Whether you're listing your first home or managing multiple properties, we're committed to providing helpful information and responsive assistance throughout your experience.

If you have a question that isn't answered on our website, we encourage you to contact us through one of our official support channels. Our team will be happy to help you find the information you need.

FAQs

Yes. If you have questions about available listing packages, MLS services, or the selling process, you can contact our support team before making a purchase.

Yes. Our team can explain the available listing options and help you understand which package best fits your property and selling goals.

Yes. If you need assistance updating your property description, photos, pricing, or other listing details, our support team can guide you through the process.

Yes. If you have questions about MLS listings, required paperwork, or listing requirements, our team can provide guidance regarding the services offered through ByOwner.

Absolutely. Our support team can assist with account access, password-related questions, and general account management.

Yes. If you need to remove or cancel your listing, contact our support team with your property information so they can assist you with the next steps.

Many common questions are answered in the ByOwner FAQ section.You can also browse our seller resources, mortgage information, and other educational content available throughout the website.