Unique Resort -Spacious Home w/ Amenities - Pools, Games Area, Physical Activity

There is very little cell service at this house. I’ve rented many times thru VRBO and this is my first bad experience. From the website it appears that this is an exclusive neighborhood but what happens is that 25-30 people will crowd into these very close houses and have nonstop partying. I immediately contacted the management company about how dirty the house was. I have pictures that include health hazards such as green mold and slime in the ice dispenser. The carpet and floors are so dirty that you will wear shoes so the bottoms of your feet do not turn black with dirt. The cleaning fee was much more than I’ve ever paid with a home so why is the house so dirty? There was no coffee pot Carrafe. We found it later in the garbage can. The towels were folded up damp on the beds. There was a cockroach on the counter and dried blood on the master toilet. The management company did not respond to the 3 emails and 2 calls that I left as there were other questions and issues. They did respond to the email about broken closet and football table but wanted to schedule a time for us to wait on repairmen. We were not willing to forgo our plans nor allow strangers in the house so that’s our fault. But shouldn’t the cleaning company arrange for replacement and repairs BEFORE the visit? It was very confusing with so many companies and no one taking responsibility: listing agent, management company, cleaning service, neighborhood management, etc. etc. Also be prepared to provide EVERYTHING from soaps, spices, wash clothes, toilet paper, trash bags. This is NOT like someone’s second home that you are renting. It’s more like a elegant facade In a cheaply built neighborhood designed to make the most money possible. Yet the emails checking on your stay NEVER get answered. I have pictures and copies of the emails. VRBO, Please do something about this listing. I’ve just heard from the management company....minuscule refund.

The home was beautiful, and spacious. There were adequate cooking utensils. We were disappointed by the dirtiness of the carpet in the home's bedrooms, staircase, and the recreation room located upstairs. No one likes to walk on dirty carpets. The furniture(sectional) in the recreation room was dirty and needs to be replaced. I feel the air conditioning unit struggled to keep the home cool, and there was only one fan downstairs. The fan speed couldn't be adjusted, and there were no fan upstairs. The cleaning fee was high, I feel especially when you we were informed on our last day, that all the inside garbage had to be taken outside. There were not enough towels to bathe with during our stay. So we had to go out and buy towels. Although there were washers and dryers in the home, we would have needed to wash towels daily. The resort itself was awesome!

I’ve rented many times thru VRBO and this is my first bad experience. From the website it appears that this is an exclusive neighborhood but what happens is that 25-30 people will crowd into these very close houses and have nonstop partying. The neighbors had 8 cars at one time thus blocking us from leaving. I immediately contacted the management company about the dirtiness of the house. I have pictures that include health hazards such as green mold and slime in the ice dispenser. There was dry caked blood on the outside of the toilet. The carpet and floors are so dirty that you will we wore shoes so the bottoms of your feet would not turn black with dirt. Dirty band aid by the pool and an expired rental permit displayed. When we arrived the towels were neatly folded on the beds but almost wet. The cleaning fee was almost $800 so why is the house so dirty? Actually the Health Department would issue citations. There was no coffee pot Carrafe. We found it later in the garbage can. The management company did not respond to the 3 emails and 2 calls that I left as there were other questions and issues. They did respond to the email about broken closet and football table but wanted to schedule a time for us to wait on repairmen. We were not willing to forgo our plans nor allow strangers in the house so that’s our fault. But shouldn’t the cleaning company arrange for replacement and repairs BEFORE the visit? It was very confusing with so many companies and no one taking responsibility: listing agent, management company, cleaning service, neighborhood management, etc. etc. This is NOT like someone’s second home that you are renting. It’s more like a elegant facade In a cheaply built neighborhood designed to make the most money possible. Yet the emails checking on your stay NEVER get answered. I have pictures and copies of the emails. Please do something about this listing. I have requested my cleaning fee to be returned. Dr. Debra Goolsby