Secure And Private Villa With Pool/Hot Tub Jacuzzi In Palm Beach Village

Very quiet neighborhood and not far from the beach. The house was very clean, staff very responsive especially when the internet was not working. But overall the whole family had fun and we enjoyed our stay. We will definitely come back

Supposedly a great house (long time ago) but in desperate need of updates and repairs, it just not rentable in this condition. Ant infestation in rooms, cockroaches in kitchen, and on top of it, unserviced septic tank that overfilled, and started returning stuff even through shower drains. It was fixed next day. On top of it, all the yard landscape reuses septic liquid for watering backyard plants, and the smell is overwhelming. We had to ask for everything that was supposed to be included with the house: hand and face towels, jacuzzi was cold-we waited till next day propane delivery, tried grilling, again, no propane till next day, house is advertised that it sleeps 10, yet, there’s total of 8 forks in the kitchen, and hardly any pots and pans for cooking. In addition, water heater kept shutting off and we’ve showered mostly with cold water. Add to that busted rattan bed by the pool covered with rubber mat that luckily no one fell through. I was on the phone with property manager almost daily. We’re not complainers, but actually very easy going family, and we’ve never posted a review with anything but a 5 star. This one would be no exception if there was couple of minor things wrong, but once our long awaited family vacation was turned into bunch of daily frustrations, we had to post a negative one. Again, with some solid upgrades and once well stocked with everything a rental house needs, this would again be a prime spot. House layout is great, and so is the location.

The Fortress was very spacious & a very private setting/yard! 10- minute walk to the beach & restaurant/bars/shopping The property is a little old & we experienced several system breakdowns TV, Internet, sewage smells etc… the owner, Mgmt contact, maintenance were very responsive & for the most part fixed things in a timely manner! We would stay there again, we just booked it wrong as we all stayed different l Number of days… so cost us more…but that’s on us! Thanks John L

There were nothing but problems from the first day. The property manager sent a representative to meet our first person. She showed a few things about the property, but there were no written instructions. The grill was filthy, and didn’t work till the third day when someone came to fix it. Some of the hot and cold faucets were backwards - so we thought two of the rooms didn’t have hot water. The propane ran out, and the spa wasn’t working till the sixth night. The wifi and tv didn’t work in the two backyard bedrooms for the first few days. We couldn’t figure out how to work the stove. The AC in the dining room didn’t work at all. With the living room AC down the dining room was bearable, but the living room was too cold for anyone to use it. The AC didn’t reach the kitchen at all. We couldn’t reach the property manager by phone. He told us there was no one to contact after 6PM. I had to send messages through VRBO to get help. Each time someone answered me promptly, but they had major problems fixing all the issues, and sometimes didn’t send anyone till the end of the day. Two or three nights there was a worker at the house till 9PM. The workers would say we’ll be back at 8:30 tomorrow - then not show up till after six, or the next day. All the beds, except the two twins in the small main floor bedroom, were way too firm and uncomfortable. The outside furniture is shabby, broken pieces sticking out. One dining room chair isn’t stable, almost collapsing when someone sat in it. Much of the inside furniture is beat up and broken. The worst was on the 4th (or was it 5th?) day when it poured for hours. We woke up to leaks all over the dining room, kitchen and laundry room. The first person up that morning slipped on the wet tile floors - luckily she was able to grab onto something and keep herself from falling. VRBO told us to vacate the property and find new lodging. But they said we had to use Expedia, and we had to keep costs close to what we spent on this house if we wanted to be reimbursed. It was impossible to find anything comparable, and at that point most of our complaints had been addressed. We decided to stay, the rain stopped, the sun came out, and it seemed we’d be better off just staying. The owner gave us a 25% refund. This didn’t come close to covering the time we lost - but we were so tired of the whole thing we said ok. The property needs to be cleaned, better maintained, and clear instructions provided.

This house was the prefect for our large family. We had 10 people and had plenty of bedrooms and beds. Quick walk to the beach, restaurants, shopping and the beach bar for daily happy hour. Had a few minor hiccups that the property managers handled ASAP. Cannot say enough good things about them. The pool was awesome and great time hanging in there in the afternoons.

We had an awsome time at this property. It had ample supplies, was in walking distance from the hotels, beach, shops, and restaurants. Everyone enjoyed the outdoor pool and hot tub.

Cabana air conditioning didn’t work. We called and they fixed it. But it smelled of mildew and we couldn’t use those bedrooms. Poolside jacuzzi didn’t work. Telephone didn’t work. Air conditioning control for dining room wasn’t there. No shampoo or conditioner in dispensers. Ran out of toilet paper.

House was clean, had plenty of space, and was as described in the description. You couldn't ask for a better location. Walking distance to the resort area with all the restaurants and the beach - only needed a taxi to and from the airport. Would stay here again.

We took 10 people (mix of family and friends) to aduba for a week to celebrate my daughter's high school graduation. The space was perfect for the group and the location was amazing. Easy communication with the host. Only issue we had all week was spotty internet if everyone was Googling what to do next or what music to play at the same time...

House was great, clean and well maintained. The outdoor space was excellent, lots of shaded sitting areas and hammocks. The pool and connected jacuzzi are in an area of the outdoor space that can be closed off with gates if needed for young children.

property is so so. cold water showers, broken toilet seat in downstairs master suite, pool/hot tub tile is scaled and dirty. cockroaches in upstairs master suite and outside apartment has a small pest infestation. cannot leave drinking glasses on counters as they become full of little bugs.. thats the property review. THE real issue is the shady owner. prior to coming to aruba, one of the couples could not make the trip due to the covid 19 pandemic, we spoke to the owner before arriving and he promised to refund their portion of the rental, no questions asked due to the circumstances. the other 3 couples did make the trip to aruba and his villa. as the outbreak became full blown, we were advised to leave early before the airport shut down. we spoke to the owner in person and followed up with facebook messenger messages where the owner , promised to refund a portion of our rental for the 3 nights we did not stay. i saved the messages, and can share if you would like to see them. once we returned to the states, i contacted the owner a week after to inquire the status of the refund. he commented he was so busy with this pandemic he hasn't had time, and that vrbo did not disperse the money to his account yet so he can't refund what he hasn't received yet. three weeks later i contacted him again and he now states it is not his responsibility to refund anything, its vrbo's responsibility to refund the FULL portion. i have spoken to vrbo multiple times, they (VRBO) have refunded the service fee , they have dispersed the money into the owners account and it is expected that (the owner) refund the partial portion of the unused rental costs. THIS IS VRBO'S POLICY FROM THEIR WEBSITE: Request a refund: We are strongly encouraging property owners and managers to issue at least a partial refund for situations in which a flexible credit can not be accommodated. Please contact the owner or property manager to discuss cancellation and refund options. Although they are not obligated to provide a refund beyond the terms of the rental agreement, those who do not offer flexibility are subject to penalties in our marketplace. The owner said i will not be intimidated by their penalitie policy. Its a shame an owner with multiple rental properties takes advantage of hard working people who save up to take a vacation that ends with unforseen circumstances. i'm a firm believer in karma.