EV_9043 - 9 Bed 6 Bath Villa with Screened-In Private Pool with Spillover Spa, K

Overall, the property was ok. The master bedroom and bathroom were infested with some type of bugs. I will post pics and videos if allowed. The location was fine, but there was a theft in one of our vehicles overnight. The rest of the rooms were fine, but some of the beds were pretty firm.

Everything was great. I will recommend this place to anyone I see. We enjoyed ourselves. Easy to get in and out. They only thing that was a problem was the TV's. Wasn't sure what channel you could get. It was very clean. When I come back there with my family I would love to stay here again. Thank you very much.

The home was perfect for the family. We would definitely book again.

This was a great house, quite large for a big party. I would say for the next stays maybe have a stock of trash bags, toilet paper and extra linens.

We arrived and all seemed okay. Place was large and spacious which matched the descriptions. Per the check-in requirements, we reviewed the home for any problems/issues to report. We called Maintenance and reported lights that were out, broken tables, etc. They quickly responded and fixed. However, we requested a heated pool. The first 3 days of our 10 day stay we had heat. Then we reached out about it. Maintenance came by to turned it up. Still nothing. I responded that it seemed broken and since we were paying extra could somebody please check. Nothing. The pool guy came by on day 9 to clean and confirmed it was broken. He called to report it. Still nothing. No refund, no apology. We also had issues with the A:C the last night. Maintenance did come out but it never got cool after that. The places was clean but the carpet needs to be replaced. It’s truly a shame we had such an issue with the staff because otherwise the house was perfect for us and only would have dinged the carpet.

Here's a review you can use for VRBO: --- **Title:** Worst Experience Ever – Infested, Unsafe, and Disappointing My family and I had the most horrible experience at this location. We booked it for my daughter's 10th birthday, hoping for a memorable time, but it ended up being a nightmare. The property was infested with bed bugs, leading to my family being bitten all over. One of my family members had a severe allergic reaction and had to be rushed to the ER. The issues didn’t stop there—there were leaks throughout the property, and the windows weren't properly sealed, making the place feel unsafe and uncomfortable. Trying to relocate my family to a different location was a struggle, adding even more stress to an already horrible situation. This was supposed to be a special celebration, but instead, it turned into the worst vacation we’ve ever had. I strongly advise against booking this property if you value your health and peace of mind.

The location was misleading on the website when I booked. The house had great space and layout, but the house needs painting, new carpet and a deep cleaning.

The problem could have been addressed however they chose not to, first the gate broken going into the problem became a nightmare because it wasn’t working , microwave broken I sent email to have it fixed was told they would but no one ever showed up!! I wanted them to show up because the internet and a couple of TV’s wasn’t working, No grill!! I was told to bring my gas pack but there were no grill!! I spent money buying a microwave to use, so disappointed that no one responded to help!!! I feel I should be refunded some of my money, we left on Sunday because of the internet problem!!!

The house was beautiful however when we arrived we had a lot of difficulty connecting to WiFi. I had to message multiple times before I was told it was reset remotely. We noticed the outdoors fans had dirty blades as if they had not been cleaned for a while. In the main bathroom downstairs the toliet paper roll was broken. Outside some of the tiles were broken near the hot tub. In a few of the bedrooms upstairs light bulbs were burnt out. In the Mickey Mouse room the bed was broken, maintenance was there on Friday taking measurements and said he would return Monday, his counterparts returned on Tuesday to fix it. My biggest complaint was the non-working dryer. I messaged them Sunday a little after 9am, no one came to look at it, I called Monday at 1130am and again at 630pm I was told someone would be right over, no one came. I received an email on Tuesday that maintenance had a part on order and it wouldn't be until the end of the week before the part would be in. At 7pm Wednesday evening after 50% of my party left to go home, maintenance arrived to fix the dryer. I had a party of up to 16 people that packed based on the profile stating it had a washer and dryer. I had to go purchase additional towels as there was only 8 to 10 towels for 16 people to use. I had to wash clothes and hang dry them up to that point outside which I felt looked very tacky and not appealing for any passerby. Executive Villas solution was to enter another house to do my laundry that someone else had just left that would not be cleaned until the following day.....I expressed this was not acceptable and was offer a $100.00 refund for the inconvenience. At that point my vacation was ruined with spending so much time dealing with dumb things I was over arguing my frustration. I feel the $100.00 is not a suitable compensation for my family having to purchase towels and clothes in order to have clean items to wear and to clean our bodies. We cleaned up beer caps from previous guests by the pool and empty soda bottles from the game room out in the garage. We tried to leave the home in better condition then what we arrived to help the staff that has to clean after our departure. Maybe this was a series of bad luck events but I will be more cautious going through them again.

Could not get maineane on the phone for the a.c Could not report damage that was found in the house Calls was not answered

Wow! The swimming pool area was better than the pictures and we were totally impressed with the open kitchen/living/dining - fabulous for a family vacation with adult children and grandchildren. The neighborhood was gated, but close to necessities like a Publix. The only problems we encountered were what to do with the trash (I probably did not read the fine print) and the handle was broken on the sliding door to the pool when we arrived. But it had a finger hold, so we didn't want to bother maintenance. We loved this home!