Beachfront Open-Air Oasis

Rating Details: The property manager was somewhat unhelpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This is truly an incredible house. The property itself is absolutely stunning, with a beautiful beach and a pristine, well-maintained interior. It was a pleasure to stay there, and the physical beauty of the home is everything you could hope for.Unfortunately, the experience was significantly let down by the service and staff. We found them to be inflexible and not very service-oriented, which was surprising for a property of this caliber in Mexico. It almost felt as if their sole purpose was to prepare meals, and their presence wasn't focused on providing a comprehensive, attentive guest experience as we've seen at other properties. Communication was also a major issue; the lack of clarity around transportation payments created uncomfortable situations with drivers.We also had a frustrating issue with the air conditioning in one of the bedrooms. While a staff member named Santiago initially said it was fixed, it stopped working again later that evening, and an expert was only called to fix it after a second request. The most unsettling part of this interaction was when he came to the bedroom late at night and seemed to have been drinking, which made my family and me feel very uncomfortable.In summary, while the house itself is five-star and absolutely breathtaking, the service and staff are not on par with the quality of the property and ultimately created a mixed and disappointing experience.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Wow, what a fantastic experience we had at this villa! Mrs. Natalia and Mr. Santiago are absolute gems, and they truly made our stay unforgettable. Mrs. Natalia’s cooking is simply divine, and her warm smile brightened up our days. Mr. Santiago’s polite and kind attention was truly exceptional. The villa is immaculate and beautifully designed, with a brilliant layout and a spectacular location. Every room was spotless from the moment we arrived. 13 adults and 3 kids fully pampered wanting to go back as soon as possible.Thank you Yessy! You are lovely.I’d like to suggest personalizing the welcome letter to match the house that has been booked, as the one I received was for an apartment, which confused me about the rules and policies. Also, please avoid making money from airport transfers to the house, as it’s not nice. Was way cheaper to book the transfers directly at the airport.

Great spot. Close to city. Private beach. Amazing staff!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The house is big and beautiful really well maintained the cleaning crew is great The pool and the area around the house is kept up really nice.only thing is that the house is like 20 minutes away from Puerto Escondido so either you rent a car or get a private transportation..but other the that it's a great place quite,clean and we felt safe..I diffenletly would stay here again.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: muy agradable, muy atento staff y mauricio el coordinador

Rating Details: The property manager was very unhelpful. The vacation rental was very clean. I was happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We recently stayed at this property, attracted by its beautiful amenities and scenic location. While the property itself met our expectations, there were aspects of our stay that were concerning.Management Practices: Our experience was significantly affected by the management's handling of services. The pricing for the private chef services was surprisingly high. As long-term residents of Mexico, we are well-versed in the typical cost of such services, and the prices quoted to us seemed excessive, especially given the quality of meals provided. This discrepancy was disappointing.Upon declining further chef services, we noticed a marked change in the staff's behavior, including restricted access to amenities like the washing machine. This felt unnecessarily punitive.However, after reaching out directly to the property owner, the situation improved. The owner offered revised pricing for the services and facilitated better interaction with the staff. While this resolution was appreciated, the initial approach by the management left much to be desired.Safety Concerns: Additionally, there was an incident that raised concerns about the property's security. At sunset, two unidentified individuals attempted to enter the property from the beach, claiming they wanted to take photos due to the home's beauty. This situation was swiftly handled by a guest and the house staff, but it did highlight potential security issues that need addressing.In conclusion, while the property is indeed lovely, the management practices and security concerns significantly impacted our overall experience. Future guests should be aware of these issues. We believe that with improvements in these areas, the property has great potential to offer a wonderful stay.

Rating Details: The property manager was very unhelpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The house and location were wonderful. The house was right on a beautiful beach and the rooms were lovely. One big problem was that the rental company were unprofessional. For example, they did not show up at check in as promised and that made the process very hard. We were never told there was a code needed to enter the gate for the house. This was after telling us we would have to pay $50 if we were late. Plus, there was no information on how to navigate the house such as an information book on logistics. We have rented houses in the area for many years and this was never our experience before. Further, the prices the company wanted to charge for meals was ridiculous and we ended up hiring our own amazing chef.

Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The house is amazing, and more than we expected. The service from house personal was exceptional and their attitude and disposition make our days more enjoyable. The only opportunity we identified is the concierge service. In general it was complicated to get in touch and have a continuous communication; and agreeing on the final prices and additional services was also complicated. I noticed there is always an effort to charge you more for anything, even simple things.Watch out, the house is like 30min from La Punta (restaurants), so plan that in your stay and transportation and you will avoid any frustration. Overall, it was amazing and I would differently recommend and repeat.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This house was even prettier than the pictures, and that’s saying a lot. A group of us came together for our 40th birthdays and we had the most amazing time. We didn’t leave the house much because the staff cooked better than anywhere we tried and we didn’t want to keep trying random places, knowing we had the best at our finger tips. The rooms were beautiful and most of them had immaculate views. There were 11 of us, but it never felt like we were crowded because the house is so open and expansive. There was always a new place to hang out around the property for morning coffee, sunset drinks and all the things. We had fun playing in the ocean and the pool. Mauricio was a very kind and patient host, and was always quick to answer any of the millions of questions I had and arrange anything we needed. I really don’t know how I’ll ever top this entire experience. I plan to try another one of their rentals in the future for a smaller group!

This ocean front beach property is beautiful , just steps away from the sand and ocean, although it needs a little bit of maintenance in some areas , we were happy and had a great time , service crew was very nice and helpful , some house items need to be upgraded ASAP , like bathroom towels and bed sheets are old and weary, another downside was that when it rains , in some rooms water poores thru the windows , food is just basic, nothing special , firts 2 days food was served in poor portions and we paid a lot of money for groceries . No hot water on the showers. Ice has to be purchased on demand. Menu is very limited, Staff is very kind and helpful but not well trained to serve. Mauricio the supposed Administrator never showed up when we asked him to come to the house because we had issues with the menu, a lot of extras with the shopping list. The cooker missed one day because she couldnt get to the house and no body was in the house to supevised the staff in the kitchen , they dont know how to cook that they menu and the administrator never came to the supervised. We have rented other houses in Oaxaca and we dont even have to ask for anything .Very bad client service from Mauricio.