Tuscan Getaway in the Heart of Gilbert!

The neighborhood is quite nice. The house is extremely roomy with a large backyard and patio. The best part of the stay was dealing with the owner/manager Kathleen. She responded to every need and answered all of our questions.

The home was filthy. Contact information on the listing was incorrect by several years. When we checked into the property we found it was not cleaned, pet hair everywhere, even on the backs of the drapes. Dishes with mold in the cupboards, no supplies to clean if we wanted to. There wasn't even a roll toilet paper in each bathroom, nor a liner for the rubbish. No vacuum on property. Linens on beds were dirty. After finally locating the property manager/owners info, he showed up, unlocked the storage closet and found there were no tools to clean with. Four days later we received a delivery of a vacuum. Someone let themselves in to the property while we were out and vacuumed one carpet. They did not let us know they would be stopping by, breaching the conditions of the rental. Funny that we paid a cleaning fee, yet we ended up cleaning the home for them. The owner did not respond for requests of towels and linens, as there was only one per person. So, you spend your vacation washing & cleaning for them. The home is spacious, but the stay is not 'homey'. The couch is completely shedding, not a place you want to sit if you don't want remnants on your clothes after. I contacted VRBO to see if they could help out, but my inquiry was closed without any explanation. Do you have any input on this VRBO? I did receive rather quickly a solicitation from the real estate company that owns this residence to buy properties in the Phoenix area from them. That was the communication i received. I have rented several properties abroad and in the US. Never have we had an experience like this. Disappointed, frustrated in the lack of communication and lack of caring about their property and customer experience.

We stayed here for Thanksgiving. The kitchen had everything needed for dinner for eight or more. Lots of space. The casita is an awesome room with a bed, couch, and large TV, but you will need to go into the house for the bathroom. Very comfortable space in a quiet neighborhood located about a 12 minute drive from SanTan Village shops and restaurants.

Very nice house clean and accommodating to our larger group.