Super fun spacious family home with top amenities | Pool/Spa | Sleeps 24

Upon arrival and throughout our stay, we encountered multiple unacceptable issues:1.Severe pest problems – The property had roaches and a significant ant infestation.2.Broken amenities – The bed, broken safety gate, coffee table, and stair/porch rail were broken, posing safety hazards.3.Unreliable Wi-Fi – The internet connection repeatedly went out, disrupting our planned activities.4.Unsafe and unpleasant environment – Neighbors hosted an extremely loud party, smoked marijuana near the pool area, and made the environment unsuitable for children. This prevented the kids from swimming, and some family members chose to leave early because they did not feel safe.5. Dirty sheets - some of the beds had hair on themThese conditions are not in line with the listing description or Vrbo’s quality standards, and they caused significant distress and inconvenience during what was meant to be a family vacation.I am requesting a full or partial refund and for Vrbo to investigate this property to ensure other guests do not have a similar experience. Please let me know what documentation or photos you require to process this matter.I look forward to your prompt response.

Great house good location will book again thank you my family loved it close by everything

We had a wonderful sibling weekend that was truly special. My sister, who is blind, along with two other family members who have difficulty with stairs, joined us. The three-bedroom accommodation on the ground floor was fantastic—it was spacious and perfectly suited our needs. It allowed everyone to move freely between the indoors and outdoors without any hassle, which was particularly important for those with mobility challenges.The place itself was ideal for a larger family gathering. It was well-equipped with everything we needed for a comfortable stay. One thing to note is that if you plan to use washcloths, make sure to bring your own, as they are not provided. Overall, it was a great experience that everyone enjoyed!

Thank you so much for allowing our family to stay at your home! The home was perfect and exactly what our big family needed. We spend every year at story lake in different properties and this by far was our best stay and actually cheaper than most. We will be booking again in the future!

This house was large, clean and comfortable! My husband and I have three adult children, along with their spouses and their children, our 8 grandchildren it was an amazing vacation for us all! The pool was perfect for us, and the Story Lake Clubhouse and all that they had to offer was something we all enjoyed besides the Parks, the amazing restaurants, I was in heaven! Thank you Brenda Conrad

Wonderful

The house is beautiful and very accommodating. We were a senior class on their senior trip. The kids loved the pool, the game room and the movie theater room. The only issues we had were that the upstairs carpet was very dirty. Also the description says there is a resort style pool that can be used, however, it is not even close to the house. It is at least a 10-15 minute walk. We had a large group and it was 100 degrees everyday. The kids were disappointed.

Nice property great for our group size. Only let down was not enough silverware for size of property and in need of some TLC.( Needs new paint around the place,patio door lock was broken). Great location though.

Reasons why we are rating it this way..our first day our pool had busted balloons and fake eye lashes in the bottom and was not serviced during our stay. The sliding glass doors didn’t lock and the track was extremely dirty. Not one of the outlets in the bathrooms worked and the doors with the push locks do not lock. We had a wet spot on the carpet upstairs by the air conditioner. By day 3 the wet spot was approximately 8’x10’ and leaking downstairs into the kitchen through the ceiling and floor vent. This issue caused 1 of the air conditioners to malfunction resulting in the house temperature climbing to 80 degrees. We called and texted the emergency number for 3 days about the leak and air conditioner not working and never received a response back. A repair tech came on day 4 to fix the air conditioner. The leak on the carpet was never repaired during our entire stay. The gate entrance QR code never worked for anyone in our group of 14. One of the pool table pockets is ripped and the balls kept falling out. The cute cubes in the picture by the pool don’t exist. House has a very musty smell. Kitchen cookware is very minimal. There were 2 frying pans (small and medium) and no covers for either. The “shuttle” service are golf carts and 1/2 the carts didn’t work so had to take several trips to take our large group. The sitting ledge around the spa had biting ants crawling everywhere. For spending over $5000, the issues we had are unacceptable - look for a different house!!!

Home was clean. Kitchen well stocked with anything you could need. In a great location, Super Target is at the entrance of the community. The lazy river, slide, basketball, volleyball and other activities is a great addition. Will definitely stay again.