Serendipity at Acadia - Family getaway

We cancelled the reservation at arrival because the house had signs of black mold growing in the AC unit, additionally the house smelled musty, the carpet was grossly dirty, the tile floor wasn’t cleaned as my son’s feet turned black within 10 minutes of us inspecting the house. We reached out to report the issue and request our money back. We also explained my son has cystic fibrosis and the property was a hazard not only for all of us but specifically for him. The owner and property manager refused to understand the gravity of the problem and were forced to dispute the transaction with our credit card company and VRBO. Do not rent this house!

Overall our stay was nice and the kids really enjoyed themselves. The house is showing a little wear and tear (seats in movie room, some window blind slats are missing/hanging) and chipped wall paint, but I guess that is to be expected when renting. I did notify the rental agents just so they’ll be aware because it’s possible the cleaning team has not told him about it. And they were very receptive and responded promptly. I just didn’t want them to think my family did it. The house is close to many stores/resturants. I would rent again.

Game room sofa's were in bad shape, needs to be replaced. Pool could have been more clean, we saw some hair and stuff. Other than that it was good.

The property was wonderful and had everything we needed except an ice maker. The rooms were beautiful and as pictured. The pool was great!! The only disappoint was the recreation room. The chairs should either be replaced or simply removed. They are in horrible shape. Other than that, it wasspectacular and we would stay again.

Was very very disappointed with the game room. All 6 recliners were in horrible condition. Should have been replaced or just thrown out. Need to improve and take pride of having a rental property

We enjoyed our stay at the property while visiting Universal Studios. The pool was nice and warm. The bedrooms were all nice and comfortable. A few of the ceiling fans were noisy when in fan mode. The only thing I would have enjoyed better was the movie/playroom. I did not sit in it. The chairs are VERY worn. The carpet is VERY dated, and it smells (old-not mildewy). I would high suggest upgrading the movie/playroom (new carpet & at least chair covers).Travel time to Universal Studios is 45-60mins each way (not 30 mins).

The house was beautiful with big spacious rooms, theater room, pool and hot tub! Although we were only there two days, the kids enjoyed the theater room, pingpong and hot tub! It does need some updating and some of the furniture needs replaced, but overall a wonderful stay!

Nice house. Very well equipped for children--2 highchairs, multiple Pack N Play-with mattresses, and 2 strollers. My granddaughter loved the Disney themed beds and bedrooms.

The property was great. Communication was A+. Very clean. There were just a few issues. I have never stayed at one of these types of homes. Always in a hotel or a hotel with a kitchen. The play room was great for the kids, the couches in there were really bad. Maybe that doesn't matter with renting a house. The dishwasher utensil holder has some mold (just needs a good cleaning).Freezer is very icy, perhaps may need temperature regulated. Showers hard to regulate temperature. Other than those few things, it didn't make my stay miserable, just think they should be remedied. The house is super close to the parks, shopping etc. I would stay there again in the future.

Great place to stay. We didn't use the pool or hot tub because it didnt have enough eater.

The kids love it. The pool was amazing. Close driving distance to everything. The only issue was the theater seating was very used and the pool table thing was not set up still in box. Overall it was a wonderful place to stay though with kids. Very kid friendly.

The place was nice and we would stat here again. A few things we did not like was where the movie room is pretty ran down with the recliners not working and the fact that a pool table is shown, but there was no pool table when we arrived. There was a new ping pong table in a box with a broken one in the room, but a pool table would have been nice especially when one is shown in the advertisement. The Lightning McQueen bed slats kept falling out too, which made the bed unusable also. We would stay here again though. It was a nice property and a good location.

Got full refund since home was in such bad condition upon arrival and did not have the amenities advertised.