Riverside Mountain View Townhome

Great house at a great value near all the popular Vail resorts

Plenty of space, heated garage, hot tub, and supplies to have a group. Would definitely return

We had many problems, starting before arrival. We had added & paid for an additional night, the host doesn't show the payment however I have verified that it left my account. They're still not refunding my damage deposit because of this. Night 1: Carbon monoxide detector went off, after much testing & research we determined that the beep code was indicating that the monitor was old and needed replaced. We were able to remove the batteries to stop the beeping. The next morning, the hot water boiler broke, leaving us with no hot water the entire stay. We talked to mgmt, they offered to move us to a new residence in Keystone, but it would've been a large out of pocket expense for us, with no guarantee of refund. This was also on the day of my daughters wedding rehearsal, and the timing wasn't feasible for us to move that day, especially since the guests in this house included the bride, my 92 year old mother in law, 9 month old grandson, & wedding decor. We showered at other family's hotel rooms to make do and boiled water to wash dishes. 4th night, the smoke detector went off 3 times 12-4 am and each time we had to evaluate and make sure there wasn't a fire. While we understand things happen, the series of all this made the experience rough and could've been avoided with basic maintenance. Owners not at receptive to issues, hard to work with, claim they've gone 8 days without shower so no big deal. Showers are basic amenity of renting. VRBO leaves it up to owners to rectify.

We are a family of 8 and decided to stay here for our family ski trip. Check-in: Check-in was challenging as there are 2 condos with the same number, I would recommend calling the staff line they were very helpful. Pros: Good location and amazing property manager/ staff. They have a text line which saved us on this trip as most of the appliances were broken upon arrival or on their last legs. The location is also good for ski resorts. Cons: 4 appliances were broken upon our arrival and it took 3 days to get things back which changed our ability to cook. Did not have enough towels. The shower upstairs also has black mold so be careful of that. The shower curtain fell on my sister while she was showering. The dishwasher also wasn't working well so we had to hand wash our dishes. Also, do not expect shampoo and conditioner they only have 2 3 oz bottles so if you have hair that is insufficient. Check out: Simple and effective. Overall, thankful for the property managers who responded promptly to our requests and complaints when things were broken but If you want a vacation where you don't have to be on the phone with people trying to get things fixed I would not recommend this spot as we spent a lot of time trying to get basic amenities working.

Great location and amenities.

We had 7 adults, the property accommodated all very comfortably. It was beautifully decorated, with ample items to prepare food. Parking was not a problem. I would stay at this property in the future, a great location with access to all ski resorts in summit county. Vail was only a 30 minute drive.

Great common area for relaxing, nice bedrooms, good general layout! Could use a bigger trash can in the kitchen, but otherwise had everything we needed. Thanks!

Kozy would have been nice if heat was turned on before we arrived. Took a day to warm unit.

We all loved how close we were to the mountains and cleanliness!

My issue with this property begins with the trash situation. There's a tiny trash can under the kitchen sink on the 2nd floor. There's no bin at the property. It is located 100 yards in a community location. Which is fine, but we weren't told and had to ask the property manager. They were gone from work for the day and got a response when they came in to work. Next we were warming our car in -4° Temps that was parked in the garage. A neighbor called in to tell on us saying our garage door was open too long and was going to bust the pipes. The car was running for 20 minutes. The next call was that our truck wasn't pulled back far enough to allow people to pass by. Total fabrication. We left the truck that was parked further out where it was, pulled the other truck out, and drove right by it. The truck was parked as far out as it was because it had a hitch that we didn't want to accidently hit the garage door with, so we were sure to be far enough away. I was told to move it or it will be towed.. Then upon leaving the property, the very next morning, I get an email saying they are keeping our damage deposit for a shattered shower door. I didnt even get a picture of it. I stayed in the room myself with my wife. All deposits were on my card and I was the one who handled all of the logistics of booking this property. Ask if you would shatter the bathroom door in your room as a 33 year old man with a wife and kids and all responsibility of the property on you... Yeah, I know I didn't either, but maintenance said it was me so I get to pay and that's how the property owner handled the situation. I don't recommend this property.