Remodeled Luxury Home with private hot tub, patio-balcony, & SHARC Passes

Everything was nice, clean, and modern. The hot tub worked and everyone enjoyed having that. This house was super nice and I’d definitely stay here again if needed. We skied at Mt Bachelor and went sledding at Wanoga Sno-Park. The kitchen was well-equipped and there were board games and smart TVs and good WiFi.

We came up for a 6-day stay and really enjoyed the house. Check-in was easy, and we had no issues during our stay. The highlights for me were having plenty of sleeping arrangements for the family, tons of seating in the family room (I think it was all the couches and chairs available that sold me). The kitchen had everything we needed. At one point I was making pancakes on the nonstick pan wishing I had an electric griddle only to discover they also have an electric griddle. I finished the second half of the pancakes much faster than the first half (whoops. My mistake for not checking). The location within Sunriver is very convenient for everything. Close to the stores, SHARC, recycling (for checkout day), and easy access to the highway. The train runs nearby, and you can hear it, but it wasn't disturbing. We would definitely stay here again for future family trips.

This house was great for our group. The main floor living area was very open and roomy. There were a few details that needed attention but nothing serious. Really enjoyed the living room and the large tv. Would go back.

The rating for this home is based upon the service provided by the Vacasa. The home itself was pretty much as advertised. There were a few minor problems but were no more than minor annoyances and did not impact the stay at the home. One of the problems was that the bicycles were not as advertised. One would not shift out of the highest gear and was only useful on flat surfaces. Another had a flat tire, and the tire could only be removed with a properly sized wrench. Even if the tire could have been removed there was no puncture repair kit at the home. The primary issue is with Vacasa and their responsiveness, level of service, and accessibility or lack thereof. An example. One of the minor problems was that the towel rack in the master bathroom was separating from the wall when we checked in. I could not reach them via phone as I was always placed on hold to wait for an agent. I never connected as I refuse to hold more than 20 minutes. I was finally able to reach them via text, but that took quite of bit of time for them to finally respond. When I did finally connect with them, they acknowledged the problem after viewing a photo I texted them and said that someone would come to fix it. No one ever showed up over our twelve-day stay. I basically found Vacasa to be not helpful, not customer oriented, and not a contributor to the stay at the facility at the home. I would not recommend renting a home managed by Vacasa. I would look for alternatives.

Great floor plan. Close to amenities

We were group of eight from different states and wanted to celebrate Thanksgiving in a warm place in Sunriver. Everything was as described except the hot tub which was very disappointing. One of the main reason we chose here to stay was hot tub to relax in a hot water while cold outside. Instead of enjoying and relaxing we dealt with calling and waiting with customer services and the maintenance company. I was told it was reported with problem before we arrived, but they didn't fix it. Finally on the last night before we left they fixed it which was too late since it took hours and hours to be warm enough. So, very disappointing :(

The house is very nice and worked great for a party of 8. There were a few disappointing aspects of our stay that should have been remedied prior to our stay. First was a young child’s bike that had zero back brakes. This is a liability waiting to happen. The bike was put away asap, and the eight year old was very disappointed to not have a bike to enjoy as advertised in the listing. Also the two trash cans outside were completely full and wreaked. Vacasa was contacted and had someone come out to empty the cans. Next the air conditioning didn’t seem to be turning on. We tried calling Vacasa multiple l times on the 2nd day of our stay and couldn’t reach anyone. Finally on day 3 we reached someone who sent a very nice helpful man, but unfortunately didn’t know how to fix. Luckily someone in our party was able to solve the problem after they went outside and found the a/c control box was turned off. Once turned on we had more comfort for the last couple days of our stay. This should have been operating properly at the start of our stay as it was already mid June. Some things Vacasa can do to improve the stay of the next customer would be to replace the dirty shower curtain in the main downstairs bathroom, spray or remedy the large black ants in the kitchen, maintain the bikes in a safe operation (especially the child bikes), provide more that one ping pong ball, have two controllers for the PlayStation so multiple kids could enjoy together. The house is very nice and in a great location, but little things can and should be done better to make for a better experience. I would be very disappointed as a home owner if my property was maintained this way.

The house is stocked with everything you need for a comfortable stay. It is easy to access trails and the village.

We really liked the house and the location. There are plenty of trails to walk or ride bikes on. The only thing was that some of the bikes weren't usable. Luckily not all of them wanted to bike at once. The twin beds were not comfortable and squeaked a lot. We enjoyed it and we would stay there again.

We had a great time at the Lava Top lane 05 house. The house was spacious and well laid out. The living room area feels really large and has very comfortable couches and chairs. Our favorite parts of the house were the hot tub off the main downstairs bedroom, the PlayStation, and the ping pong table. The bikes were a great option as well, but we found a few of them were not in good operating condition and probably need some tune ups. We were able to get two bikes out for a nice ride though. This house felt really comfortable and homey, and we would definitely book again. Thank you!