Newly Updated ~ Coastal Luxury ~ Bay Views

We had several issues when we arrived at the house. The unit was under construction! Workers were everywhere repainting the siding, working on the roof, and replacing siding. There was scaffolding set up at the back of the unit complete with workers looking in the windows at us. The scaffolding was in the way of our view of the bay. As the week went on, the windows were covered with plastic which completely blocked our view. The workers began their day at 8 o’clock every morning, which is what we woke up to each morning! One of the painters (working right outside our front door) was wearing an ankle monitoring device. We did receive a partial refund for those issues and they did offerer us another house to switch to. Unfortunately the house offered would not accommodate our group and was not comparable to what we paid for. The living room TV would not change channels. It took a day to get that fixed. The last three days of our trip the dryer did not work and their maintenance people could not fix it. We packed light knowing we would have a washer and dryer. Clean clothing and beach towels quickly became an issue at the end of the trip. They brought us bath towels and offered to do our laundry, but we did not feel comfortable sending our laundry off with complete strangers, not knowing when (or if) we would have our things returned to us. We asked for an additional refund for all the issues with the dryer, but we were denied.

Rating Details: The property manager was very unhelpful. The vacation rental was somewhat dirty. I was very unhappy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Do not stay here ever!!!! They have not fixed the golf cart issue as of july2024. Numerous other issues! Mid 30s couple vacationing with our 6 year old and 7 month old daughter. First I don’t think they accurately depict the layout of the condo, there is a flight of stairs as soon as you open the front door to bring you to the main living area on the second floor, then another flight of stairs to lead you to the second master on the third floor, thankfully our 7 month old wasn’t crawling yet or else we would’ve needed 2 baby gates! Another issue was the shower handle fell off the wall in the only bathroom with a tub to bathe the baby in. We had blood smeared on the master closet door on the main level. The WiFi is terrible. The kitchen has very little pots and pans to cook with. There is also no discount when renting beach chairs at the beach. Over all it was not the cleanest unit. Paint was peeling in areas. There is a pool within walking distance however I would never agree to stay within this community without a functional golf cart. Unfortunately we were conned into thinking the issue had been resolved. IT HAS NOT. They will offer a very small amount of money in compensation and a “loaner” cart that is not legal to drive within the community (no horn or blinkers) we found out when we were leaving by the community representative that the golf cart was not allowed in the community and it could have left us without any transportation and we could’ve been fined. We spent the first 2 days of our vacation in the condo and getting meals via DoorDash since we didn’t have a golf cart to explore Baytowne wharf. When we reached out to the vacation rental company we were blown off. The first time they said the breaker had been flipped and to let it charge for 4 hours and then we would be able to use it.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My stay overall was great; the location was awesome near everything we needed, the house was clean,everything we needed besides food was there and My Haven team is the best from booking my stay to the finish vacation.The only suggestions I have are for the home owner beachand pool towels, adding a board for the beach and painting the golf cart because it was a stand compared to the others we saw. For future guest if you don't like stairs this house is not for you.Again overall stay was great will stay again.

We had a great time at this property. Very clean and was just like the listing said. Property owners were very responsive and checked in with us to make sure all was as meeting our expectations. We would stay here again.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Everything was great with the rental except the king bed off the living area was hard as a rock...like sleeping on concrete.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful time. The condo offered all we needed. The location was perfect for the pool, beach and activities. We loved having the golf cart available.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall the rental experience was favorable. The location was great as it was easy to get to the beach, to shopping and to nightlife. The property was nice and had everything we needed. Our only complaints would be that the mold on the ceiling was concerning, the upstairs shower needs to be updated (the surface was peeling and our daughter refused to use it), and the furniture covers need to be deeply cleaned or replaced. The golf cart was a huge plus and one of the reasons we chose this rental.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This was a great stay for our family. It was very clean and had all the items that we needed. It was great to have the golf cart. Everything was very convenient, and close by, including the pool, grocery store, shopping, beach and restaurants, all close enough to use the golf cart.

This rental is located very nicely just a minute inside of the Sandestin resort. The golf cart worked great without a single issue. Great communication with management and the check in process was hassle free. We will return.

Disappointed to say the least. Golf cart didnt work half the time, no credit offered until we filed a complaint through VRBO even though I reached out to management several times, and then the offer was a slap in the face. I declined the offer as apparently they need the money more than we did. I documented all conversations with management team and it took my calling or 24 hrs to be responded to in their app. Great location but unusable without the golf cart. They offered us $100 and 15% discount on a future stay in one of their properties. I'd rather stay somewhere else than deal with them again. If they respond with any BS to this review, I'll post my conversations to discredit any response other than they handled our situation poorly and they need to improve on their customer service.