Log Home slps 14 beachfront hot tub, kayaks,canoe, fish clams/oysters from shore

Beautiful property, friendly host

Raccoon infestation. Terrible noise all night long. No sleep foo op e 5/6 guests. Traveling home 3,000 miles will contact you with specific details of a condescending not nice host. I’ve used VRBO many times, & have always been very happy. Not so this time!! I will call with full details on Jan. 2nd.

Enjoyed our stay and the unit! Some feedback - Beach chair was broken, but thank you for bringing a new one same day! AC in bedroom needed new batteries upon late arrival (found some in kitchen after tracking down security guard who gave us some out of his flashlight.) Speaking of late arrival, I called to ask if there would be coffee for our first morning and the answer was yes. There wasn't any coffee in the unit. All of the Perfect Stay staff were pleasant when we contacted them. Thank you!

Communication was poor when we asked on several occasions for a few hour late check out. Never heard back after several calls and emails. Also no propane at the property meant that cooking was a challenge. Also pools and hot tubs were. Or heated either. Outside their control but a frustration for sure.

We’ve been fortunate to stay in this condo every time we’ve vacationed at Napili Shores!

Wow, this place was absolutely amazing. We cannot wait to come back! Not only were the facilities pristine and the condo gorgeous, but my perfect stays made my experience elevated by their amazing service and they even left us a sweet gift and snacks as well as a bunch of local discounts. I cannot wait to return. Thank you for giving us such an amazing vacation.

It was a beautiful home to stay in with such an amazing view. I just think that with the the heavy cleaning fee attached here would be no need to do dishes, or empty dishwasher’s or strip your bedding. Also, not having things like paper towel, tinfoil, saran, wrap, etc. include with the household amenities, was very unfortunate. One last thing, for the price check in was way too late same with checkouts. We stayed for two nights in a day and a half. The manager was really nice and very sweet and very informative. Overall, we had a pretty good stay.

The host is communicative. However the accommodations is run down especially for the price, cluttered furniture and not as advertised. None of the patios were set up or even given access to furniture. The 13 person dining room lighting was poor. We needed to bring in a lamp from the other room to help. Barely any supplies. We get no paper towels but at least have some washable napkins and adequate utensils. They need to really consider lowering their price or doing a major upgrade on the offerings. Overall, it was a nice location and we made the best of it.

Cleanliness: The grounds are nicely kept. The unit needs a deep clean: some areas around the bedroom windows and around the bathroom caulking are moldy; the base of the lanai railing is grimy. The unit could use some repainting or touchups; I photographed multiple scratches when I was allowed into the apartment. (I am happy to attach them on request; they are time and date stamped). Check in: After a smooth flight and uneventful auto rental, it was, in sharp contrast, miserable. As requested, we had sent My Perfect Stays our flight info/expected arrival. We were exhausted from traveling and inquired politely whether the room might be ready early; we have had good luck with this multiple times from other booking agencies. One of the front desk clerks was ice cold and barked at us “You can’t check in till 4” and looked like she wanted to spit in our faces. However, she did call to see if it was done. The other clerk was very sweet and polite and allowed us to store our luggage in a holding room. We checked in periodically, with the front desk clerks and the My Perfect Stays phone number, always politely. Finally, at 4:10, the front desk had still not gotten word that the room was ready, but they gave us the keys. Accuracy of Online Listing. It’s a comfortable one bedroom unit. The kitchen is mostly nicely supplied. However, your online response that no unusual noise was expected during our stay (I would have cancelled if I had known what would happen) was completely inaccurate. I can send you a screen shot of the inquiry if you wish. Communication with Property Manager: This appears to be the crux of the problem. There are 4 entities involved: the Outrigger, My Perfect Stays, the condo owner, and the homeowner association. During our stay, the E building had solar panels installed onto the roof. This is not the kind of thing that happens only last minute because of some emergency. For 3 days our unit was unusable during daylight hours because of all the hammering and stomping and debris falling from our ceiling. Additionally, someone decided to start cutting down some of the palm trees on the property, so even when outside there was the constant whining of the chainsaws. Location and Neighborhood: It’s nice to have 3 restaurants within walking distance. The beach is quite eroded/slanted now, and while we were there the waves were fairly strong, so the bay is not quite as tame as appears in photos.

This was a perfect fit for the 12 of us. The hot tub was a treat and being oceanside was magical. It was private and clean and we had a great stay.

The cleanliness was not great. Several of the beds were so soft that they were uncomfortable. Many of the light bulbs were burned out. There were no amenities such as soap, shampoo, paper towels etc. There were signs everywhere telling you what you couldn’t do. It was a bit off putting. I expected more for the price we paid.