Large Lodge Home, Hot tub, 9 bedroom, 6 bath, Sleeps 20

The house could have been cleaner. Very dusty around furniture. Found used kleenex in a couple of bedrooms, that were not from our group. Under dining room table found lots of beads not sure it got vacuumed. Otherwise beautiful home. Beds are way to high for most of us women. Sad that they had an indoor pool that we couldn't use. Check in and check are very late to check in and very early to check out.

House was great for our needs for beds. It was clean. The pictures didn’t show how dark and dated the home is.General maintenance needs to be done. Ants, needed lots of light bulbs, heater didn’t work well in front of house . Ice maker slow, no glass platter in microwave so made it difficult to use microwave. Leak in shower.

Very frustrating that the air conditioning wasn’t working and the lack of bath towels for our party size. While my experience with the property manager was excellent my experience with VRBO was horrible.

No keys available, luckily we found an open door. Didn't get keys for 3 days. Freezer door had no handle, waffle iron was not working. Spa and hot tub not working, electrical outlets in master bath not working, 14 bikes advertised, only 3 rideable, torn cushions on outdoor furniture, 2 garage doors not working, many light bulbs burnt out, stains on carpet, trash was not picked up amd was strewn all over the driveway,housekeeping sub par. So disappointed.

Unfortunately, our stay was disappointing. Communication from the host was poor. We booked a year in advance, and the listing said we’d receive entry info 3 days prior, we didn’t. I reached out multiple times with no response until the day of check-in, when we were told to sign a contract (which we hadn’t seen before) but still weren’t given entry instructions. We finally got the code an hour before check-in, but there was no key in the box. Luckily, the door was unlocked. The host said they'd bring a key but never did, so we went the whole week without one.The host was also unresponsive when trash pickup didn’t happen on the days promised. We ended up hauling it to the dump ourselves. Which cost us money.The photos misrepresent the house, the rooms are smaller, darker, and have lower ceilings than they appear online. Several things were dirty or broken, including towel hooks, the freezer door (which kept falling off), and bathroom door locks. The indoor pool door didn’t lock, and the pool itself was unusable.Most upsetting were the cameras in the courtyard. The host called one evening saying, “you are being watched” and accused us of violating occupancy rules. Some visiting family had briefly stopped by but left right away after the call. It felt invasive and unsettling. Overall, we paid a lot for a frustrating experience. We hope this feedback encourages improvements for future guests.

This is billed as a luxury stay, but the property management company that runs this is horrible and doesn't maintain the listings or care about resolving issues! There were so many things that were broken or missing and when we contacted property management they had no clue about the house or the amenities offered. We didn’t have any of the water park passes that were advertised- every single one was gone. There were only empty propane tanks (4 in total) on night one so we weren’t able to use the grill, which was a bummer as we had a grill night planned. The prop manager argued with me about it, and didn’t deliver until the next morning. There were empty alcohol bottles and trash left at BBQ area so the house wasn’t fully cleaned. Several items were broken including: master bathroom shower handle was taped on, freezer door handle broken off, speakers in the garage were broken (wire cut) so no music, and broken art lying on the floor. On top of that they had wet sub-panels which is incredibly dangerous! The property management company did not address any of my concerns except for getting us propane (even that was only offered on the last night of our stay). I called and left a message asking to speak via phone and was immediately sent to voicemail. Do not waste your monty here. It's not luxury and not worth the money if things are broken or missing, and dangerous! We should have booked a different house. Hopefully you learn from our experience.

The property was beautiful, exactly as described. The location is unbeatable, close enough to ski Mt. Bachelor and plenty of outdoor activities in the area. The property itself was clean and everything was as expected!

This house disappointed in so many ways, yet we still enjoyed our stay. The elephant in the room was the presence of an out of service indoor swimming pool, which was a complete surprise, as, it was never mentioned in the property description. The area was used for storage, and, besides being an eye sore, impeded access to the hot tub and blocked all outside view from the patio. The main level of the house had an awkward ,in-line, room arrangement, and had only one bathroom for the entire floor. The house suffered from routine maintenance (dirty AC filter and curled up rug edges presenting tripping hazards). The house was relatively clean, with the exception of the patio and hot tub, which had to be hosed off before being used. The absentee owner/property manager (Katie) never answered her phone or returned messages, but did respond to texting. She proved frustrating to deal with. Having said this, we all enjoyed our stay there. The upstairs bedrooms were excellent, and the kitchen was truly outstanding. It was very well stocked, efficient, and had good appliances. The area proved a popular gathering point for our family. The Sunriver Bend area was outstanding.

Contrary to other reviews, the house was quite clean. It is somewhat dusty. But the house was the perfect size for 19 people (5 kids). Other than one minor glitch with check in, communications with the property manager was good. The location and comfort was top notch.

The house is huge and many bathrooms, problem was it was dirty and the two living rooms are separate it’s hard to fit 20 guests in one room. So we always had to be separate. Also communication with the property manager was bad. It took them days to respond. They would not allow for early check in or late check out either. All in all the house is great for large party’s but you can not all be in one area together