Lake view home w/ deck, shared pool, beach nearby, tennis and boat rentals

We were promised issues with this property, described in multiple negative reviews, had been addressed and that the property was clean, in good working order and matched the description on the platform.  This was NOT the case so I hope to prevent any other family from being taken advantage of as this property should NOT be available for rent.Issues(1)  Home is very dirty, inside and outside.*Kitchen cupboard shelves have a layer of greasy dirt.*Carpets are very dirty with lots of stains*Sills, blinds, furniture with cobwebs and dust*Windows *Outside area unkept, dirty siding(2) Hazardous Outdoor Deck*Rotten boards, splinters(3)  Kitchen lacking basic items to serve 10 people (listed capacity)(4)  Inside and outside of home, there's clutter and junk taking up space*No empty shelves for food -- closet shelves stuffed with old decor, random items that serve no purpose for a renter.*Had to empty and wipe clean a space for a few pots, pans and bowls we could use (took us several hours to clean kitchen so we could cook meals there)(5)  Bunk Bed Room*Mattresses have a covering that is noisy when someone moves on the bed.  (6)  Broken, not working, needs attention*Many outlets aren't working, including none in the master bathroom*track lighting bulbs burned out*Refrigerator water filter needs changing*Master bathroom shade pieces fallen off*Outdoor irrigation system broken in 2 places, floods and runs with excess water each morning(7) Lack of a minimum amount of supplies for 10 person occupancy for a week*We purchased toilet paper, paper towels, facial tissue, bath soap, wash cloths and plastic cutlery(8)  Safety concerns should be addressed immediately by property management.  We had a wasp nest on deck the entire week.(9)  Multiple attempts to use the Vacasa text number to resolve issues were unsuccessful.  Lots of time spent trying to get assistance without success.

Dirty, poor condition, lacks basic supplies, unable to get anyone to address any of our issues for the entire week.(1)  Home is very dirty, inside and outside.*Kitchen cupboard shelves have a layer of greasy dirt.*Carpets are very dirty with lots of stains*Sills, blinds, furniture with cobwebs and dust*Windows *Outside area unkept, dirty siding(2) Hazardous Outdoor Deck*Rotten boards, splinters(3)  Kitchen lacking basic items to serve 10 people (4)  Inside and outside of home, there's clutter and junk taking up space*No empty shelves for food -- closet shelves stuffed with old decor, random items that serve no purpose for a renter.*Had to empty and wipe clean a space for a few pots, pans and bowls we could use (took us several hours to clean kitchen so we could cook meals there) (5)  *Bunk bed mattresses have a covering that is noisy when someone moves on the bed.  (6)  Broken, not working*Many outlets aren't working*track lighting bulbs burned out*Refrigerator water filter needs changing,*bathroom shade pieces fallen off*irrigation system broken floods each morning(7) Lacked Basic supplies.*We purchased toilet paper, paper towels, facial tissue, bath soap, wash cloths and plastic cutlery(8)  Safety concerns should be addressed immediately We had a wasp nest on deck the entire week, with no one responding to our request to remove.(9)  Multiple attempts to use the use the Vacasa text number to resolve issues were unsuccessful.

I’ve stayed in several houses in this neighborhood. Not sure why this one gets such a bad wrap. Everything worked perfectly. I’ve stayed in several houses in this neighborhood and this one is as good as any other.

The location.

Overall will be back next year!

Unfortunately I feel it important to write a honest and hopefully helpful review. Primarily because I had voiced concerns regarding other negative reviews before and after I rented this house, and was promised by vacasa that the problems had been taken care of. They have not. I am surprised vacasa property management company would be proud to have your name on this property. It is a complete disappointment and unsanitary. It is very clear Covid sanitizing protocol is not being followed along with any care or respect for guests financial investment and enjoyment of vacation time. Ironically, several of our family members became sick while staying here. The items below to name just a few are completely unacceptable. The house was not ready on arrival. We had to deal With the master bathroom outlets broken, we had to fix a broken toilet, ice maker is broken, all the blinds are broken, stove top doesn’t work well, dishwasher does not work consistently, all the furniture is ripped, broken down, dirty and old. There is one bar stool at kitchen bar, the kitchen cupboards and pantry are dirty and in complete disarray. The carpets are disgusting and unsanitary, filthy and stained. The kitchen floor when wiped with a towel came up black, filthy. The mattresses are old and covered with a foam pad that has no cover to be sanitized and washed between guests. The house does not have enough towels, coffee mugs, wine glasses and seating to accommodate the number of guests allowed in house rental. The deck is old and full of slivers. The house siding is rotting, the landscaping very unattractive. There has been no care in providing a comfortable inviting vacation home. We are offended to be taken advantage of not personally viewing this home before renting and lied to on the description of it on your vacasa sight. We will be writing a formal letter to vacasa for restitution. We rent homes all over the Pacific Northwest and this is the worst home we’ve ever rented. The one star is for the beauty of wapato point and lake Chelan. This home doesn’t belong here in this condition, to rent to people coming for their vacations is shameful.

After the first day I though I would give a five start review - I had read other reviews before coming and I saw that many of those were obsolete: - the house was clean despite of some reviews from earlier - the mattress was good and sheets were clean - some equipment was old, but that did not bother us, some furniture was tired but that was ok. Other than that, I liked the atmosphere of the house and it had a great location Then two things made me somewhat upset: - both toilers broke during our stay. It is not a fun digging into the flushing mechanism when we paid like two thousand dollars for a stay, on the top of that we stayed with our friends who visited from Europe and we were embarrassed because of the situation. I think this problem was reported long ago, I am not sure why it is a big deal to change the toilets at this price range. - We still noticed the problem with the bunk bed - one was sturdy but the other shook when my son turned in the bad. This did not let both kids in the bunk bad sleep well.

This house is perfectly located with an amazing view to the lake and across from the pool. Everything was clean and nice. The kids enjoyed every amenity. The only down side some outlets in the bathroom don’t work. Ran out of plastic garbage bags, and laundry soap. Kitchen utensils, plates should at least serve 12 like the listing says. Also had to fold laundry when we got there stuff in the dryer and unload a full load of dishes. The grill out side needs to be replaced! It needs a little TLC! The actual house and place we loved so much. Thank you

good view

Our multigenerational family of 8 rented this house for the week and we were pretty shocked at the poor conditions. There are a lot of amenities such as ample sleeping space, kitchen supplies, towels, and bedding but it is ALL dirty, old and mismatched. I would guess the bedding (other than the sheets and pillow cases) hasn't been washed in years. The stove is something straight out of the 70's which was useful for heating some tots but nothing else. The couch has rip marks and flat hard pillows that should be thrown out along with the plethora of old food staples left for guests to share DURING A PANDEMIC! Really not ok. One toilet seat is basically worn down to the innards and broken. The bunk beds are not put together correctly and an accident waiting to happen. We were suprised one did not collapse and we are not large people. Horrible mattresses which you get used to after awhile because they are better than the floor. ONE bar stool....yes ONE. We had to rewash all the pans, dishes and utensils due to extreme sketchiness. There were 4 total mugs so bring some paper cups. Also, there are a lot of old kid toys that are porous just there in dirty containers...festering....with something....along with the carpet that had huge stains that looked like dog urine. The bathroom mirrors were broken. The paint was coming off the outside of the house. Kudos, however, to the landscape team that is putting in an effort to make it presentable to those driving by. All in all the only good thing was the view up the lake from the 3 of 4 chairs that weren't broken on the deck. I 100% do NOT Recommend renting this home and recommended that VACASA fire this client until they put some effort into their rental investment. If not, please update the website to let everyone know what they are getting and charge $80-100 a day maximum.