Game Rooms, Sauna & Decks: South Lake Tahoe Home

the house was very dirty. there was a lot of dust everywhere and dirt. all of the closets were dirty and full of broken cleaning equipment. The balconies were dirty, the chairs were broken, the jacuzzi and sauna were very dirty. All of the windows were very dirty. The internet was not working, and one level did not have electricity. The kitchen was very dirty and smelly. there were spider webs everywhere throughout the house. There were broken lightbulbs on the balcony floor, and the smoke detector was missing a battery. We are under the impression that the house has not been clean in about 6 months. The management did not come to the house to check it at all. we were not able to use anything that was in the house because it was so dirty.

You changed our house on the day of our arrival to a house that is listed for 10 people. We are a group of 18!! There is really only 1 usable bathroom for 16 people! The second shower is open to the bedroom so not a privatespace leaving just one useful shower. Two people stayed on the pullout living room couch so that early risers had nowhere to sit. We had to share bedding from other beds because there were no extra sheets and blankets or pillows. Finally the hot tub got repaired and was usable. I understand that the house we rented was damaged at the last minute and you replaced it with this one. This house was half the size of the one I rented. Sam said it would fit 20 nicely when he called to make the change!! Not so. I hope you will compensate us in some way as you have stated in your agreement.

My reservation was canceled THREE HOURS before check-in. I was LIED to by the property management company, Evolve, and told there was water damage, when in fact it had been double booked, and the renters we spoke to had already been there for days, and still had days left on their reservation. I later saw multiple prior reviews that the EXACT same scenario had happened to prior renters. Both Evolve and VRBO gave me NO help, NO compensation and NOWHERE for me and my 15 family members (including elderly family and an infant!) to go. Communication with Evolve and VRBO was mostly limited to email and phone conversations with 2 people who only offered the standard impersonal company dialog of we are sorry for the inconvenience and understand your frustration... blah, blah blah... I was told we were on our own to find somewhere, and their only offer of compensation for the TERRIBLE circumstances they left us in was 200 Key Cash, and ONLY after I was required to jump through their hoops of sending them PROOF that I had paid in full, which they admitted they already knew, but that was their policy. UBELIEVABLE! I respectfully declined their generous offer! Good luck communicating by phone with anyone from Evolve or VRBO with any authority! This was my 5th year of using VRBO to rent a large place for my many family members for our yearly vacation. They even acknowledged that they saw the record of my prior significant business, but it didn't seem to matter! CALL ME, VRBO!

Place comfortably slept all 10 of us. If you’re looking for a property that is affordable and can hold a large group, this is the place.

We were booked two months ago to stay at this property. I got a call the morning of our stay saying the place had flooded. I had already flown in! They did not offer me a comparable replacement and we were left to figure it out on our own.

The house was okay, a little bit of a drive from the mountain. Didn't get check in instructions on time, got to the house and was locked out. Had to call property manager for keys.

We were a large party of 15 people and it accommodated all of us comfortably. The location was nice and nearby civilization. The price was reasonable. I definitely recommend staying here as there are options for entertainment/keeping you busy and relaxed! For example, the hot tub, the sauna. the game room.

quality is unsafe and unacceptable. Its Generally unkempt, with delayed maintenance, like uneven paint, missing trim etc. First and foremost we had a double booking which was a huge inconvenience, we had 15 people show up here jn the middle of our dinner and because it was freezing out, we couldn't let them just stand outside Other concerns-one bed is balanced on books and secured with tape/unstable when sleeping in it. -trash strewn around property including used bandaids on the deck-electrical is faulty, the breaker keeps flipping so second floor bedrooms lose lights and outlets dont work so its completely dark and unsafe. A light in the living room keeps flickering and going iut despite changing light bulbs. -kitchen kettle leaks everywhere-dishwasher leaks a ton when used-kitchen lacked enough cooking supplies-2 toiletskeeps clogging wont flush-king bed was unsleepable because of the smell and huge dents-hot tub is dirty and low water- exposed carpet tacks, metal poking out from the walls is unsafe with a toddler-trash and dirty dishes found in kitchen cabinets-emailed 3 times prior to check in to ask questions and recieved no response-was not able to check in on time because cleaning was still happening-sauna use requires bedroom sliding glass to be open which makes rooms cold the sliding door is off its tracks-multiple windows were cracked and held together with tape

This home was amazing!!! I loved the multiple levels that each had their own deck!! The master bedroom was spacious and awesome. We loved the openness of the set up of the entire house. Great to have games on the 2nd level. Couldn't have picked a better place for our stay!

This was a very spacious house and allowed my family and I to have a great stay! It was easy to find and allowed for the early birds to sleep away from the noise that the night owls made late into the night. Two small concerns from the property are the lack of amenities (not as many dishes/towels/paper towels) as we would have liked, and the cleanliness in a couple of areas. Other than that, we all really loved it!