Family-sized townhouse with Pool and lazy river. New property Manager.

I booked this home based on its 9.4 rating and glowing reviews, but our stay was extremely disappointing. We arrived late after an 18-hour drive, and by morning everyone was congested. The entire house was coated in dust after two hours, our socks were black. Walls, doors, and floors were filthy. The host sent a cleaner, but they only wiped the downstairs while my toddler napped upstairs. Bathrooms had cobwebs, nearly empty soap dispensers, and dirty floors.My toddler couldn’t play because the floors left his feet black. Utensils, strainer, pots had old food; the Teflon pans and baking sheets were rusted; even the blender had dried food. We returned from the parks to find a dead cockroach in the shower.We left two days early. The bedding was stained, one headboard was detached, and the “lazy river” required an extra float rental fee. We book VRBOs to cook and feel at home, but that wasn’t possible everything was too dirty. My daughter became congested, my toddler developed a cough, and I had to use my inhaler frequently.The photos make it look bright and clean, but it was dark, dusty, and neglected. Neither the property manager nor the host helped relocate us. We’ve used VRBO nationwide, and this was by far our worst experience, couldn’t get out of there fast enough. Disgusting. Maybe the other people who posted who clean it was don’t have great hygiene.

It was just as pictured and advertised! We loved the access to the pool, lazy river, arcade, gym, etc.

Check in was easy. Kitchen was clean & had good appliances

We recently stayed at this property and had an overall decent experience with a few pros and cons to note.Pros:•The place was clean, spacious, and comfortable, which made our stay relaxing and enjoyable.•The host was kind enough to allow us a two-hour late checkout, which we really appreciated and helped ease the stress of departure day.Cons:•The check-in instructions were not very clear. The message from the host didn’t mention that we had to stop at the clubhouse first to check in, receive wristbands, and get a decal for parking, which caused some initial confusion and delays.•There were a lot of checkout rules for guests, including doing a load of laundry and running the dishwasher. While I understand basic tidying up, it felt excessive considering we were already charged a cleaning fee—yet still expected to do a large part of the cleaning ourselves.•To make matters worse, the property didn’t have all the necessary supplies to follow through with the checkout instructions. I did reach out to the host to let them know, but unfortunately didn’t receive a response on that issue.•Lastly, some of the bed sheets were stained, but I didn’t notice until the day we were leaving.Overall, the space itself is nice, and with a few updates to communication, supplies, and expectations, this could be a great stay for future guests.

Check in/check out was easy and friendly staff. Kitchen good. Only problem was shower curtain in master bathroom fell a few times, but easy to fix. There is a walk to pool area, but nice once get there. Good for families with kids of all ages.

Really enjoyed the property. Everyone having their own space made it feel more homey.

Host was great communication. Mishaps during check in because property and resort was separate/ resort required individual names to check in if not the booker. Host didn’t know but resolved it. The property was quaint and had what we needed. We utilize the resort lazy river, pool, hot tub. Only few recommendations to host have property manager check smoke alarm and slow tub drain for shared bathroom, extra linens for pull out sofa bed. Thank you it was a getaway we needed.

Great location! Clean and safe home and community. The resort amenities were great and would make for a good down day if you are here for the theme parks. Everything you could need was provided in the home kitchen and bonus points for the floats in the laundry room that we used at the lazy river. Short & easy drive to Disney (20-ish minutes) and a Publix is within walking distance.

Our was absolutely perfect. We booked last minute, stayed for a week and it was perfect. The house was clean. The beds were so comfortable. The pool, arcade, ice cream shop and restaurant bar kept us busy and full while we were there.

The property was okay, but there were things we didn't care for. We found a roach in the kitchen sick and ice maker didn't work. Last but least 3000.00 holding few stayed on my credit card for weeks causing me to pay extra interest. That's not right!

We stayed three nights and enjoyed universal two days. We arrived early and were given access to the amenities until we could enter our home. Having a place to stay where everyone had their own beds, three bathrooms and a full kitchen where we could prepare dinners and lunches to take to the park helped save so much and allowed us to enjoy our trip even more. Would definitely stay here again.

Condo was nice, clean, spacious, and comfortable. The resort is nice. Condo is several blocks from pool but not a bad walk. you can also drive to the pool as there is parking at the clubhouse.

Property was clean, staff were great. Pool was busy.

The property was clean, an

We chose this lovely location because of its proximity to the parks 20 minutes away and to amenities. All you need is a short walk or an even shorter drive: grocery store, gas station, quick breakfast. At the resort on site you have a beautiful pool area with plenty for older teens and kids to get excited over. The house was comfortable, the main suite was a nice oasis with its on soaker tub and we found the place inviting and restful. Thank you to our wonderful hosts and their management team who even went on for a special look for our lost Disney stuffy after we’d left. Responsive and quick communication- don’t hesitate to book this special space. I just wish we’d stayed a week longer!

Stayed 8 days, fantastic vacation!

We rent in the complex at least twice a year. Had a great stay.

We'd been to the Regal Palms before but this was our favorite of the two stays. The condo was perfect for us as the kids each got their own bedroom (which they prefer). The condo is pretty well stocked with most anything you'd need for your stay. Perhaps the biggest plus of our stay was the property owner. I'll explain: My wife left an e-reader behind accidentally and we didn't realize it until the next morning when we couldn't find it. After reaching out through VRBO support, the owner, Elizabeth, contacted me and informed me that they had located the item and would be sending it to us. That is something she didn't have to do as it was entirely our mistake but WOW what an impression it leaves on us. If we come back to the Regal Palms again, we'll probably stay here.