Classic Carnelian Bay Log Cabin in Lake Tahoe

Coming home after what was supposed to be a snowy getaway was a relief. My first and last experience with Vrbo was filled with frustration. The issues started before our arrival. I filled out multiple forms, confirmed there would be no parties, and ensured the cabin would be ready by the promised 3 PM check-in. The day before, I requested contact details for assistance but received a delayed response minutes before check-in time. The number provided led to a hotline no one answered. After battling traffic, we arrived to find a cleaning crew that wasn’t aware of the booking. They began cleaning at 2:51 PM. We requested to enter due to the cold, and they allowed us to sit inside while they cleaned, finishing around 4 PM, an hour past the promised check-in time. I reached out to Vrbo for compensation, requesting a late check-out. Their responses were vague apologies without addressing the issue. Attempts to escalate the matter were unsuccessful—no follow-up calls, no compensation. The house itself was disappointing. The heating only worked on the first floor, leaving the upstairs freezing. The bathroom door upstairs couldn’t be opened from the inside. Vrbo’s customer service offered apologies but no solutions. The whole experience highlighted poor management and communication.

Good: clean, nice neighborhood, and near shops and restaurants. Property management is responsive via email. So so: beds and furnishings are on the older side. Mattresses need replacing. Picnic table shown in patio photo is not there. Bad: 1/2 roll toilet paper, no toiletries, and no laundry/dishwasher detergent. Dish soap was watered down. Should state BYO in ad. Property management team states will cancel your reservation if you do not provide ID & respond to their survey within a week of reserving. Should also be stated at time of reservation.

Host was super responsive, easy check in, nice lodgey feel, a bit old and had some bugs and droppings

No clean enough Issues with the door Heat issues Bathroom missing fun

After staying at this cabin with my family of 5 I was very shocked that it received such great ratings. The location and sleeping arrangements were fantastic for our family. Unfortunately, the positive comments stop there. The cabin was filthy. Upon our arrival our seven year old found toys on the floor by the couch. Our 13 year old found multiple makeup items in the bedroom. The carpet and kitchen flooring was disgusting. The bedding looked like it had not been washed in years. I could go on about the cleanliness but you get the picture. Our family has stayed at many VRBOs and has never experienced a place that is not stocked. We had 5 towels, 1 wash cloth, 1 kitchen towel, & 1/2 roll of paper towels left out for us. No spices, no salt or pepper to cook with. We had to purchase spices, paper towels, oil to cook with, among other items that are usually in a VRBO. Due to these issues we would definitely not recommend this place.

Very nice, clean house!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: 😘❤️😘😍😍❤️😘😘❤️❤️😘😍😍❤️😘😘❤️❤️😂😍❤️💯💯💯💯😘😍❤️❤️😘😘😘💯

Rating Details: The property manager was very helpful. The vacation rental was very dirty. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I hate to complain, but we arrived a little after check in time (3:00) & beds had not been changed, dirty towels in washer, crumbs on floor, dishes in dishwasher, etc. Obviously cabin not cleaned. Contacted host & he sent housekeepers. Three showed up & did not speak English. They brought clean towels & paper products & then were going to leave. Told them beds needed changing. They went upstairs & changed bunk beds & said all beds were done. After they left I went upstairs & lifted quilt on queen beds, sheets were all balled up at foot of bed under quilt. NOT changed. They only straightened quilt. I refuse to sleep in beds not changed from previous guests. Contacted host again & he sent another housekeeper. She did a better job, but after seeing first housekeepers cleaning(?) I never felt place was covid compliant. I went to Safeway & bought Lysol wipes & wiped down everything myself. Wasted first day. I told Host I feel we should receive a partial refund. He said he would review request once reservation completed. So far nothing. Otherwise, Cabin was spacious, neighborhood was quiet & Host was quick to respond. Would not recommend to friends.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful cabin close to the lake. Roomy with all of the accommodations

All I can say is, We LOVED IT. We took our family here for a few nights and were completely blown away with our experience. This place was very family oriented, which we appreciated so much! ! The house was sparkling and decorated beautifully. AND THE BEDS!! They were like sleeping on a cloud. The location of the home was perfect. We were not ready to leave and will definitely be staying here again soon.

Definitely stay here if you're up for Lake tahoe's superb experience. The place is super clean and very comfy. Jason made sure we had everything we needed and check in and out were a breeze.It was super quiet and absolutely relaxing.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very responsive/polite/responsible owner. In a very quiet neighborhood close to the lake, casinos, restaurants, and trails. Great overall experience! Thank you so much for sharing your cabin with us.