Casa de Gienia - Beautiful Bungalow by the pool in Los Altos, Torrevieja

The property was in a great location- a stone’s throw from the pool in a safe quiet area. The listing describes the property as recently refurbished….. this is misleading. Numerous fixtures and fittings were worn out or broken. To give examples the fridge freezer had rust showing, the shower was broken, the bath and toilet were both damaged, the provided sun beds x 2 and sun umbrella were all broken. Worst of all the sofa which was unpleasant. It was covered by a throw in a unsuccessful effort to disguise that the plastic coating that was disintegrating and shedding. There was a continuous floor dusting of black flakes and debris, disgusting. Communication with the owner before our trip was great, and he helped us with a couple of initial queries when we arrived concerning the TV and the alarm. However we quickly started to spot the issue with the condition of things. We reached out early to report some damage and the host thanked us for letting him know but made no offer to fix things. Later in the holiday we summarised the catalogue of issues looking for solutions and was told that these would all be fixed after the summer period (when we had left). There was no offer to provide replacement items (so no sunbeds nor sun umbrella for us). There was no apology that his recently refurbished property was clearly not up to the advertised standard and no offer for compensation. Vrbo customer service despite many communication attempts failed to resolve the issue also.

The owner was very friendly and helpfull

The property was within an urbanisation but inward facing away from the road and with a view of the communal pool, which was used daily I might add. Thomas’ directions on where to park for easy access were spot on and very helpful indeed. The facilities available (air conditioning, UK TV channels, washing machine, roof terrace etc) were great, and although we did eat out most days, we also cooked a few meals at the villa too. We found it to be a perfect base to explore around the area and would definitely consider revisiting again.

Right from the first contact with Thomas through to final instructions on finding the property the process was easy. Once your there you have everything you need, should you wish to cook all the utensils you need are there. Cooker is great and a big fridge for the beers and wine. Fantastic sun trap roof terrace and right next to a really lovely clean pool. Consum supermarket is a five minute walk away or bars and restaurants just as close. All in all, just the job for a relax in the sun.

Overall the place was very easy to find (we flew into Alicante airport), within walking distance of a large supermarket. The large terrace was great to sit out on an evening which also included a BBQ. The pool is nice and during our week was never crowded. The area was very quite especially on an evening. The owner was in contact before our stay with additional information. I would recommend this villa :)

The appartment was very nice,had everything a family could ask for-only thing we missed was one more sunbed and maby a parasol. Close to shops and bus stop right outside the door. Nice place;) We would be happy to stay again;)

This bungalow was perfekt for us on our holiday! A bit small, but we managed. It was a big and fin pool right outside the front door. The nearest supermarked are just a short walk away, and about 20 minutes walk from other shops and restaurants. The bungalow was tidy and clean when we arrived, and Tom the landlord was super helpful with everything ☺️

Thomas’s property was absolutely perfect. The description online is exactly what you get. Everything was just perfect

Relaxing central location

I booked a months stay at the bungelow,to get away from the British weather,we were not disappointed,reasonably easy to find,very quiet,lovely Spot overlooking the pool ,weather never cold always around 18-20c.a bit different to theUk with -temperatures and snow drifts It was very comfortable especially the bed ,if we didn't have our dog might have struggled to get out of the bed Lots of shops and bars within 10 minutes and lets not forget the the lovely shellfish and vino All in all a very enjoyable stay