Features
Map
Rates & Availability
Review
Features
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PETS
No Pets Allowed -
BEACH
Near The Beach -
SAFETY
Carbon Monoxide Detector Not Reported (host Has Not Indicated Whether There Is A Carbon Monoxide Detector On The Property; Consider Bringing A Portable Detector) Fire Extinguisher Smoke Detector Installed (host Has Indicated There Is A Smoke Detector On The Property) -
BEDROOM
5 Bedrooms Bed Sheets Provided -
GENERAL
Unit Size: 2400 Sq Ft (223 Sq M) -
KITCHEN
Coffee/tea Maker Cookware/dishes/utensils Dishwasher Microwave Oven Refrigerator Stovetop Toaster -
LAUNDRY
Laundry Facilities Washing Machine And Dryer -
PARKING
Onsite Parking -
INTERNET
Internet Access -
OUTDOORS
Balcony Barbecue Grill Garden -
POOL/SPA
Private Pool -
BATHROOMS
4 Bathrooms Hair Dryer Towels Provided -
LANGS SPOKEN
English Spanish -
THINGS TO DO
Cycling Nearby Fishing Nearby Fitness Facilities Nearby Golf Nearby Marina Nearby Parasailing Nearby Power Boating Nearby Sailing Nearby Water Park Nearby Windsurfing Nearby -
ENTERTAINMENT
TV -
CLIMATE CONTROL
Air Conditioning Heating -
LOCATION HIGHLIGHTS
Near A Health Or Beauty Spa Near A Hospital Near A Zoo Near Outlet Shopping Near The Bay Near The Sea On The Waterfront -
SERVICES AND CONVENIENCES
Housekeeping (on Request) Iron/ironing Board -
SUITABILITY/ACCESSIBILITY
Smoke-free Property
Map
Rates & Availability
Review
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Dawn K.
Submitted Sep 15, 2025
Stayed Aug 22, 2025While the home itself was beautiful and comfortable, my experience was unfortunately overshadowed by the discovery of roach droppings on the kitchen counter, under the toaster and coffee maker, and even in the utensil drawers. This was disgusting. I ended up spending over three hours of my short vacation purchasing disinfectants, paper goods, and even a new toaster just to feel comfortable using the kitchen. I emailed Sun Palace Vacations the next day to report the issue, but received no response at all. After waiting ten days for a basic acknowledgment or apology, I had to follow up repeatedly through texts and calls. Only after a full week did someone from Sun Palace management finally respond—and that response was a text offering 100.To be clear, I wasn’t looking for a free stay. I was simply expecting a sincere apology and accountability for the poor housekeeping—especially since their own inspector had been at the home that morning. Instead, I felt ignored and dismissed.I paid nearly 2,000 for a three-day stay, and I spent part of that time disinfecting the counters etc. A one-night credit would have at least acknowledged the inconvenience and disrespect to my time and experience.As someone born and raised on Fort Myers Beach, I understand that tropical climates come with bugs—but I’ve never had roach issues like this in my own home growing up. This wasn’t a climate issue—it was a cleanliness and customer service failure.I will never book with Sun Palace again.