(AM1581) Home 5/5 Private Pool & Jaccuzi, Free Waterpark

I was originally going to give this house a great review, it's spacious and very pretty, rooms are larger than they appear in the pictures. Management was initially very responsive to all of our questions and needs. We even requested to stay another day. However the houses are extremely close together. On our last day we went out to universal theme parks, when we got back we discovered we had been robbed. The back sliding glass door lock did not work and was in a locked position but was opened, and the outside patio doors do not lock and you can't close curtains on the sliding glass doors, so it's like being in a fish bowl. Also unknown to us was that the downstairs windows were not locked. We called management to let them know an me they immediately let me know that was an external problem and not their problem and I should just call the police, which I did. Getting late into the night, the house was not secure and our safety was compromised. Management texted we could start at another property for the night. When we drove there we couldn't get through the gate. We turned around and couldn't get back in the gate we came from, our reservation was not in the system since it was after midnight. It took multiple calls to management to get problem resolved. Stayed at original property and barricaded the door with furniture so no one could get in. No follow up from management at all. Will never stay there again. Not safe and no cameras no alarm.

The house was not clean at all when we got there. Floors wasn’t washed. We were very busy with 7 kids during our stay and slowly everyday we notice something else is not working like kitchen bar stools were not for use (kinda of broken), the bath tub had no hot water (with baby it’s not easy at all!) the other shower was with head shower heavy leaking, the last day even thwacking was leaking bad. They didn’t provide toilet paper except of 1 ok each bathroom. They want you to take out all your garbage but didn’t provide trash bags or even a hand soap in the kitchen. This house has no supplies at all . Even showers were with 1 small tiny hand soap that is enough for 1 day for 1 person. Long story short, choose a different house.

Super modern home. Enjoyed the home. It was as pictured and the property contact was very quick to respond to any questions we had! Would stay here again!

My family was beyond excited for our trip to Florida this summer and couldn't wait to enjoy the beautiful home we found on VRBO. The house was exactly as pictured/described. Our family of 7 had plenty of room to spread out and the house was absolutely gorgeous. It was clean and the beds/pillows were so comfortable. The private pool & hot tub were wonderful and the community pools were great as well. The community even provides a shuttle to the different amenities it provides and drops you off at your rental property; this was a pleasant surprise and a real welcome! Communication with property manager was easy and quick responses were always given.

Home was as stated. The pool was a lot smaller than pictured. Not enough bath towels for the full stay and fridge sis not get as cold as we like but overall it was a good rental.

Renting the property was such an easy experience I would do it again.

We planned a spring break trip with our entire family, which was met with frustration for checkin, getting information from the rental company (took 2 days to get a response after repeated messages and voicemails), no pool heat, and dirty bathrooms. We've rented houses for over 20 years and had yet to have a bad experience. This was a very disappointing experience. We were unable to use the pool because the water temperature was so cold. The community amenities are very nice and we were able to take the kids to swim there. Unfortunately you can't bring food or drinks to the pool, so we had to walk back and forth rather than enjoy the pool at the house. Two of the showers hadn't been cleaned and there was still trash in the game room.

The house is clean and well maintained, great location and neighborhood...convenient to everything, plenty of space to spread out with 5 bedrooms, 5 baths, an ample kitchen, and 2 family rooms. 7 flat screen TV's, so everyone can watch whatever they want. The property is in a gated community with security and they are on top of things.The management company is easy to communicate with by text and very quick to respond. You will not be disappointed with your stay here.

How do i get a refund for the remainder of the nights. we stayed there less then 24 hours. i need to get this taken care of immediately. - heat did not work in house - pool and hot tub were freezing - there were no baking sheets - there were no potholders - the couch cushions were filthy - one of the beds was broken - all the attractions were closed I can send pictures or anything else you need. This is very upsetting. I had my children and grandchildren with me for our yearly Christmas vacation. I am sending this to VRBO directly as well.

The home was very nice and comfortable. Some things that were missing were having extra towels in the bathrooms, dish towels in the kitchen and pot holders to use when removing pans from the oven. The microwave was not plugged in when we arrived. We plugged it in but as soon as we started using it the breaker would trip. So we had no microwave. We also had a large group (10 adults) and did not have a place to put multiple bags of trash. There was a bag of trash in the yard when we arrived and then when we left today the home next door had a large pile of trash in the yard. Overall the home was very comfortable just had some elements that were disappointing.